Job summary
- Main area
- Administration and Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 24 months (Will begin on the start date)
- Hours
- Part time - 30 hours per week (Shift: 09:00-17:00, office hours 08:30- 17:00. Days/ Times TBC)
- Job ref
- 411-COM-25-6989734
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Liverpool Innovation Park
- Town
- Liverpool
- Salary
- £24,071 - £25,674 Per annum
- Salary period
- Yearly
- Closing
- 17/03/2025 23:59
Employer heading
Booking and Scheduling Clerk
NHS AfC: Band 3
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
This role is a pivotal role in the running of the outpatient appointment booking service, ensuring all outpatient appointments are made, clinic
template maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated. Â
The post is a fixed term position with flexible working arrangements available as well as the opportunity for hybrid working once full trained
and competent
Main duties of the job
This role is a pivotal role in the running of the outpatient appointment booking service, ensuring all outpatient appointments are made, clinic
template maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated.
We are seeking a hard working, resilient, organised candidate who has the ability to use their own initiative, excellent computer skills and
experience in an acute healthcare setting. You must be able to follow procedures and ensure a high standard of service, ensuring the best quality
care is given to patients and families.
Working for our organisation
Alder Hey has already earned our place as one of the world's leading children's hospitals, thanks to innovation and pioneering medical work. We
treat 250,000 young patients a year and have a broad range of hospital and community services, serving the local population of children, as well
as being a tertiary referral centre for children from across Merseyside, Cheshire and parts of Lancashire, Shropshire and North Wales. Every
individual makes a valuable contribution and Alder Hey is proud of its long history of providing pioneering and innovative healthcare to children
and young people. The post holder must adhere to Trust Policies and Procedures at all times.
Detailed job description and main responsibilities
This post will be responsible for a number of key aspects within the department:
• Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parameters
of clinical priority and NHS waiting time standards, also ensuring patient demographic details are checked and amended on the PAS
(Meditech) system and complete necessary actions.
• Maintain and enhance an efficient and helpful attitude whilst undertaking all duties.
• Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system,
spreadsheets, and Patient Databases.
• Deal with all internal/external e-mails and web requests as required.
Person specification
Suitable for post
Essential criteria
- experience
Desirable criteria
- qualifications
Education and Training
Essential criteria
- Good General Education
- NVQ Level 3 Customer Care or Equivalent
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rebecca McDonlad
- Job title
- Operational Service Manager
- Email address
- [email protected]
- Telephone number
- 07515532977
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