Job summary
- Main area
- Admin & Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9 - 5)
- Job ref
- 350-MHC6915510-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Rathbone Rehabilitation Unit
- Town
- Liverpool
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 16/03/2025 23:59
Employer heading
Ward Administrator
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
This is an exciting opportunity for the successful applicant to join Rathbone Rehabilitation Unit located on the Rathbone Hospital site.Â
The post holder will act as a main point of contact for the ward and be a key member of the ward and administrative teams. With demonstrable typing skills, the post holder will have a good knowledge of Microsoft Office applications and the ability to accurately record data.Â
A key part of the role is to prepare for and take live minutes. The post holder will be required to input into the relevant Patient Clinical Information Systems, undertake diary management, cashier duties and the ordering of stock items for the service.Â
Applicants should only include details of qualifications that they are able to produce certifications for, all applicants please ensure that you do have certificates for any of the qualifications you include on your application form, you will need to evidence these as part of the recruitment process.
Main duties of the job
The purpose of this post is to provide a timely, accurate and comprehensive range of administration, clerical, and cashier duties to support inpatient areas across the Division.
The post holder will be a key member of the ward based and administrative teams. The post holder will be required to maintain confidentiality in relation to patient and staff information. They will work flexibly to meet the needs of the service and to support ward and service processes.
The postholder will work with a high level of accuracy, a commitment to team working and continuous improvement to bring about positive service outcomes. They will have good written and verbal communication skills and demonstrable organisational and time management ability.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Please refer to the enclosed Job Description for full details:-
Produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via internal mail and the e-mail system, as appropriate.
In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.
 Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.
In line with Service requirements, produce typed documentation to support key workers. Distribute relevant documents to members of the clinical team
Ensure an adequate process for disposing of confidential clinical information/ documents.
Liaise with Mental Health Act Administrator providing information, as required.
In line with Service requirements, maintain manual and electronic patient and ward records.
Maintain stationery and provisions stocks and order any other items required for the ward.
Carry out general office duties, e.g. answer routine telephone enquiries, take/ deal with messages, book appointments when required, photocopying.
Carry out Cashier duties as per training provided and in accordance with Trust Standing Financial Instructions.
Escort professional visitors within the secure sites, as required.
Liaise with clinical and other administration staff.
In accordance with Trust Information Governance and Caldicott guidance, receive and impart information of a serious criminal nature to others who have a professional right to know.
Provide cover for colleagues as requested by the Administration Manager.
Contribute to general development initiatives and project work in line with Service requirements.
Ensure that work is conducted in accordance with Trust policies and procedures and contribute to their development.
Person specification
Qualifications
Essential criteria
- IT skills and experience
- Business Administration Level 3 or alternative relevant experience
Desirable criteria
- ECDL
Knowledge / Experience
Essential criteria
- Proven relevant experience of working in an administrative role
- Demonstrable organisational and time management skills
- Typing skills
Desirable criteria
- Experience of working in a healthcare environment
- Cashier experience
- Minute taking experience
- Experience and knowledge of people who experience mental health issues
VALUES
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
SKILLS
Essential criteria
- Good written, verbal, and nonverbal skills
- Ability to work flexibly to meet service need
- Ability to use initiative and maintain a positive and professional attitude
- Ability to work as part of a team
- Ability to prioritise work with minimum supervision
- Ability to maintain confidentiality
- Good interpersonal skills and the ability to relate to people with tact and diplomacy
- Willingness to work in a secure setting
Desirable criteria
- PowerPoint presentation skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Erica Orr
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07825 218 418
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