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Job overview

To provide extensive administrative support within the Community Nursing Unscheduled Care Admin Team as part of the Single Point of Access Service (SPOA),  supporting Community Nurses across Knowsley.

The successful candidate must be proficient in IT packages and Microsoft Office.  A knowledge of RiO is desirable, although full training will be given.

Have excellent communication skills both verbally and written and be able to communicate with patients, staff, and health care professionals at all levels both within the organisation and with external bodies.

We are looking for a flexible, enthusiastic team player with good interpersonal skills and an excellent telephone manner who can work well under pressure, showing initiative, self-motivation, understand the importance of prioritising their own workload to meet deadline whilst maintaining a flexible and work independently and as part of busy team.

Previous experience in a similar role is desirable.

Main duties of the job

Answering an inbound patient phone line.

Saving referrals send via Email from several partnership agencies.

Role model the values of the Trust – Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support.

Maintain their specific knowledge base and develop new skills.

Respect equality and diversity across all areas of working practice.

Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.

Comply with all health and safety legislation and local policies and procedures.

Adhere to all organisational policies.

Have knowledge and understanding of technology in the workplace.

Support their team/services to create a positive environment for Just and Learning Culture.

Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality. 

Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully. 

Speaking up in the event that they are exposed to incivility between colleagues in the workplace.

This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the post holder.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.