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Job summary

Main area
Pharmacy
Grade
Band 2
Contract
Permanent
Hours
Part time - 29 hours per week
Job ref
408-24-1164
Employer
Wirral University Teaching Hospital NHS Foundation Trust
Employer type
NHS
Site
Arrowe Park Hospital
Town
Upton
Salary
拢23,615 per annum
Salary period
Yearly
Closing
27/12/2024 23:59

Employer heading

Wirral University Teaching Hospital NHS Foundation Trust logo

Pharmacy Receptionist

Band 2

Job overview


The Pharmacy Department at Arrowe Park Hospital are looking for an individual who can be the 鈥榝ace of pharmacy鈥. You must be able to work under pressure and communicate effectively with patients and staff and in all kinds of situations. You will welcome everyone with a warm smile and great service.

This role is not a normal receptionist role - it can be very demanding and requires the post holder to be on their feet all day whilst managing the dispensary prescription tracker, manning the reception, and answering the phones.

Applicants should have a genuine desire to deliver the very best patient and staff experience by going above and beyond to help them.听 You should be able to think your way around challenges and step up when we are at our busiest.听

We are looking for someone to learn quickly.听 If you have done this kind of work before, that's great but if not, our friendly team can teach you all you need to know.

Main duties of the job

2. Main duties of the role

The main duties of the role are to

  • Liaise with members of the public and hospital staff, acting as a first point of contact.
  • Facilitate effective workflow through the receipt, prioritisation and collection of prescriptions.
  • Organise and maintain accurate systems for filing prescriptions and delivery of medication.
  • Monitor uncollected dispensed prescriptions and return unwanted medication into stock as required.
  • Participate in the training of new staff.

Your paid hours will be 29 hours per week worked over 4 days. Hours may operate between 8.30am and 7pm Monday-Friday.Rotas also include 1 or 2 Bank Holidays a year. Working patterns are subject to change to meet patient need. You must wear a uniform.

If you are interested in joining us we would encourage you to come and look around the department and meet our team.听听 Please see the job description for more details.

Please contact Sarah Winstanley (Team Leader鈥揇ispensary Services) on 0151 482 7963 for further information.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as 鈥渃ompetent and caring staff鈥 by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral鈥檚 only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of 拢337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see attached Job Description for further information about the Pharmacy Receptionist position available at WUTH.

Person specification

Qualifications, Specific Experience & Training

Desirable criteria
  • NVQ level 2 or equivalent experiential learning in relevant pharmaceutical area.

Knowledge and Skills

Essential criteria
  • Excellent communication skills, ability to overcome communication barriers of understanding
  • Excellent telephone manner
  • Basic computer skills
  • Able to work well under pressure

Personal Attributes

Essential criteria
  • Enthusiasm for the position

Knowledge and Skills

Essential criteria
  • Excellent interpersonal skills
  • Organisation and prioritisation skills
  • Ability to work alone or as part of a team

Personal Attributes

Essential criteria
  • Self-motivated
  • Empathetic with patients and carers

Employer certification / accreditation badges

Veteran AwareNavajo - Merseyside and CheshireNHS Rainbow badge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name
Sarah Winstanley
Job title
Lead Technician Dispensary Services
Telephone number
0151 482 7963