Job summary
Employer heading
Patient Services Officer
NHS AfC: Band 3
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Please note that applications are accepted only by completion of our application form. If you have any needs that prevent you from applying in this way and participating in our online recruitment process, please contact the Recruitment Team on 0151 5565176 or [email protected] at the earliest opportunity to ensure that support can be provided. Adjustments can be made for you during application and interview.
We operate a Values Based Recruitment (VBR) approach when recruiting new colleagues. VBR helps us to attract and select employees whose personal values and behaviours align with the values of the Trust. For more information on our vision, mission and values please see here -Ìý.
In cases where we receive a high volume of applications, we reserve the right to close any vacancies prior to the specified closing date; therefore you are advised to submit your completed application form as early as possible.
If you do not receive confirmation that you have been shortlisted for interview, please assume that you have not been shortlisted on this occasion.Ìý It is with regret that we are unable to provide feedback to non-shortlisted candidates.
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the post by assessing their circumstances against criteria specified on the .
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Job overview
Monday to Friday, 7.5 hours each day between 0800-1800. May include weekends and bank holidays on an ad hoc basis
The Patient Services Officer has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed on an area of work, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.Ìý
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Main duties of the job
An exciting opportunity has arisen in Clatterbridge Cancer Centre on the Aintree site for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.
The post holder will also be responsible for providing a front of house reception service for extremely busy departments. This will include a full appointment booking system and ensuring all reception desks run efficiently.Ìý Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using hospital databases and software is advantageous
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Working for our organisation
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.Ìý
We are -Ìý
- Kind
- Empowered
- Responsible
- Inclusive
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.Ìý
Person specification
Qualifications
Essential criteria
- GCSE in English and Maths or Equivalent
Knowledge & expertise
Essential criteria
- Knowledge of a range of administration systems
Desirable criteria
- Experience in an office environment
experience
Essential criteria
- Front of house experience in a customer service area
Desirable criteria
- Experience in an NHS environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Becky Hignett
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 0151 318 8044
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