Job summary
- Main area
- Administrative services
- Grade
- NHS AfC: Band 4
- Contract
- Bank: Hours of operation is between 0600 and 2200, 7 days a week
- Hours
- Flexible working
- Home or remote working
- Other
- Job ref
- 247-A&E-SchCoor-B-1224
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Remote Working
- Town
- Regional
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 07/01/2025 23:59
Employer heading
Scheduling Coordinator (Bank)
NHS AfC: Band 4
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!Ìý
Hear why our employees think it is such a great place to work:
-ÌýÌýÌýÌýÌýÌýÌýÌýÌý Great employee benefits:
-ÌýÌýÌýÌýÌýÌýÌýÌýÌý Our equality networks:
-ÌýÌýÌýÌýÌýÌýÌýÌýÌý Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
Do you have Scheduling Coordinator experience? Planning and Resourcing are looking for BANK Scheduling Coordinators to join our team during this exciting phase of moving to a Centralised Scheduling model for the Trust. Your skills and contributions will be valued and make a meaningful impact!
The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.
Please note that the Scheduling department’s hours of operation is between 0600 and 2200, across 7 days a week.ÌýUnsocial hours payment, where applicable, will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments:Ìý
Main duties of the job
The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively.
Deal promptly, efficiently,and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.Ìý
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.Ìý
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.Ìý
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Ìý
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
- NVQ level 3 or equivalent experience
- European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications
Knowledge & Experience
Essential criteria
- Experience using workforce management software or similar
- Scheduling/Planning experience
- GRS experience
- Knowledge of GDPR, Data Protection Acts and Working Time Directive
- Previous experience of applying and adhering to workplace policies, procedures and protocols
- Experience of working in a responsive customer focused, front line service environment
- Good awareness of Equality and Diversity and ability to demonstrate a fair and consistent approach
- Able to produce accurate reports from the rostering software to meet deadlines
Desirable criteria
- Experience in using Microsoft Office applications including Excel, Word, Powerpoint and Outlook
- Previous experience of managing rotas and service delivery staff
- Previous NHS experience
Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes
Essential criteria
- Ability to prioritise and manage workload and work to tight deadlines
- Attention to detail and accurate data inputting skills
- Ability to work without supervision within set procedures and protocols
- Ability to effectively communicate complex information to staff at all levels via telephone/e-mail and in person
Desirable criteria
- Work in partnership with internal and external stakeholders
- Ability to analyse and understand information
- Ability to take responsibility/ownership for own work and that of others
- Ability to work in and motivate others in a pressurised environment
- Ability to interpret basic data, highlighting issues and risks
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Mahjabeen Mahmood
- Job title
- Deputy Head of Resource Planning
- Email address
- [email protected]
- Telephone number
- 07702 681 313
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