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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
265-6736941-A
Employer
Northampton General Hospital NHS Trust
Employer type
NHS
Site
Northampton General Hospital
Town
Northampton
Salary
£24,071 - £25,674 Per annum
Salary period
Yearly
Closing
02/01/2025 23:59

Employer heading

Northampton General Hospital NHS Trust logo

Waiting List Co-ordinator

Band 3

Job overview

Endoscopy Inpatient waiting list co-ordinator

General Medicine are looking for a full time Inpatient co-ordinator within our Endoscopy department. The position is Monday to Friday 37.5 hours per week / 08.30-16.30. Working within a small dynamic team, we would welcome someone who enjoys a fast paced environment with a positive, can-do attitude.

Prevoius applicants not to apply.

Main duties of the job

To ensure that the correct administration procedures are followed and all relevant letters, prep and related information as required for the department is sent out in a timely manner i.e. confirmation letters etc.

To deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.

Assist with the effective management of patient pathway and ensuring that all necessary appointments, including inpatients, lists, waiting list etc. are organised arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patientsreceive timely treatment thus meeting the Trust and national standards when required.

Assist with the coordination of lists to ensure effective time management.

Assist with ensuring the relevant databases and patient information systems are up to date. Assist the clinical teams and on receipt of test/investigations results

Provide general administrative services including photocopying, filing, faxing and other office routines.

Ensure all correspondence and documentation is filed promptly and cross reference whenever
necessary.

Working for our organisation

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Detailed job description and main responsibilities

To ensure that the correct administration procedures are followed and all relevant letters, prep and related information as required for the department is sent out in a timely manner ie confirmation letters etc.

To deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.

Assist with the effective management of patient pathway and ensuring that all necessary appointments, including inpatients, lists, waiting list etc. are organised arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patients receive timely treatment thus meeting the Trust and national standards when required.

Assist with the coordination of lists to ensure effective time management.

Assist with ensuring the relevant databases and patient information systems are up to date.
Assist the clinical teams and on receipt of test/investigations results

Provide general administrative services including photocopying, filing, faxing and other office routines.

Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.

Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.

Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.

Receive and sort daily post, date stamp and distribute as appropriate.

Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.

Liaise with other hospital departments, GPs and other health care agencies when required.

Assist and help colleagues when the need arises.

Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.

Person specification

Educations, Training and Qualifications

Essential criteria
  • Educated to GCSE 3 level of education, training or experience

Knowledge and Experience

Essential criteria
  • Knowledge of a range of administration duties and procedures
  • Excellent communication skills both written and verbal
  • Courteous, tactful and efficient telephone manner at all times
  • Proficient in Microsoft packages including Word, Excel & Outlook
  • Experience of database systems
  • Experience of working in a busy office environment
  • Analytical and judgement skills for problem solving
  • Work well as part of a team
Desirable criteria
  • Experience of working in the NHS

Skills

Essential criteria
  • Developed attention to detail and accuracy
  • Organisational skills and the ability to work methodically and prioritise
  • Ability to cope under pressure and meet deadlines
  • Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required
  • Able to maintain confidentiality at all times
  • Ability to cope under pressure and meet deadlines

Key Competencies/Personal Qualities and Attributes

Essential criteria
  • Ability to use own initiative
  • Confident to establish and maintain good working relationships at all levels
  • Empathetic approach, understanding the needs of the patients and apply a tact and sensitive manner
  • Able to self-motivate

Employer certification / accreditation badges

Menopause Friendly EmployerJob share policyPathway to excellenceDefence Employer Recognition Scheme (ERS) - SilverWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.ENEI Gold '22NHS Rainbow badgeAccessAbleNHS 75th BirthdayNHS Rainbow Badge - Bronze111 Help Us Help You

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Further details / informal visits contact

Name
Louise Jenny Skipworth
Job title
Administration Manager
Email address
[email protected]