Job vacancy: Telephonist, Northampton General Hospital NHS Trust, Northampton

Job summary

Main area: Telephonist
Grade: Band 2
Contract: Permanent
Hours: Part time - 25 hours per week (Monday - Friday 07.00 - 12.00)
Job ref: 265-6923557

Employer: Northampton General Hospital NHS Trust
Employer type: NHS
Site: Northampton General Hospital
Town: Northampton
Salary: £23,615 per annum / Pro Rata
Salary period: Yearly
Closing: 18/03/2025 23:59

Telephonist

Band 2

Detailed job description and main responsibilities

To operate the Hospitals ‘Avaya’ switchboard consoles in an efficient , courteous and friendly manner, answering calls within agreed timescales.

To operate the ‘2222’ emergency service, ensuring an immediate response to medical emergency, fire and security alerts.

To monitor medical gas, fire and other fault/alarm systems ensuring appropriate responses are undertaken as necessary.

To be pro-active in obtaining and recording details on the availability of all on-call staff, ensuring that the correct person is called when required.

To answer incoming telephone calls and enquiries.

To connect outgoing telephone calls made by users. To monitor and log, if necessary, information concerning all personal calls made by staff for re-charge purposes.

The efficient operation of the Hospital paging systems for both emergency and nonemergency calls. To be fully aware of the Trusts ’Emergency Activation’ process and the Switchboard Operators responsibilities upon activation.

Respond promptly and take appropriate action (as per standard operational procedures) in the event of the activation of numerous alarms, which terminate in the switchboard room including fire and burglar alarms.

To monitor CCTV cameras within the switchboard areas when requested.

Maintain bleep equipment, i.e. changing batteries when required/requested, reporting to the line manager if repairs are required.

To provide Out Of Hours reception cover as required dealing with general enquiries.

Receive and document key transactions including accommodation for new and on-call staff.

To receive deposits for accommodation using debit/credit card transactions ensuring relevant paperwork (receipts) are completed in line with the departmental procedures.

Undertaking general photocopying duties.

Booking taxis for staff, patients and equipment.

To offer support and supervision when requested to new and junior members of staff.

��Maintain high standards of personal presentation and hygiene during performance of their duties.

Flexibility in areas of work as required by departmental needs and service delivery and to comply with specific instructions and working patterns.

To work closely with management in producing a high standard of service to patients, staff and visitors.

The appropriate dress code must be observed (as per Trust and departmental dress code policy). This includes the wearing of and Identity badge at all times when on duty.

Person specification

Knowledge & Experience

Essential criteria

Previous NHS experience
Familiar with implementing emergency procedures
Understanding of Switchboard procedures
Knowledge of Medical terminology

Desirable criteria

Experience of Windows based Console switchboards
Experience of paging systems

Skills

Essential criteria

Good verbal/written communication skills - adaptation of communication skills dependant on situation
Ability to deal with customers in a courteous manner, must be able to work within a team
Ability to impart knowledge to others
Ability to deal with emotionally stressful situations
Computer literate with advanced keyboard/mouse skills – essential for speed and accuracy
Ability to develop effective working relationships

Education, Training & Qualifications

Essential criteria

Previous experience of working with the public and an understanding of customer care
Telecoms trained within a large organisation

Desirable criteria

Similar experience to BT training
BT Training/NVQ 3 Switchboard/call centre
Good, general education (GCSE’s) including English

At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).

We celebrate staff achievements and value the importance of working as one big team. That’s why we talk about Team NGH. It’s all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds.��This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Apply today and join the largest family in Northamptonshire.

��Our Excellence Values:

Compassion
Respect
Integrity
Courageous
Accountable

To apply for this post, scroll down to the bottom of this page and select “apply online now”.

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.

For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.

Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS