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Job summary

Main area
EOC
Grade
NHS AfC: Band 3
Contract
Permanent: 24/7 shift pattern
Hours
  • Full time
  • Part time
37.5 hours per week (37.5 Hours per week plus section 2 unsocial enhancements after training/mentoring period.)
Job ref
335-A-1668
Employer
East Midlands Ambulance Service NHS Trust
Employer type
NHS
Site
Bracebridge Heath
Town
Lincoln
Salary
拢24,071 - 拢25,674 per annum
Salary period
Yearly
Closing
05/01/2025 23:59

Employer heading

East Midlands Ambulance Service NHS Trust logo

Emergency Medical Advisor (999 Call Handler) Lincoln

NHS AfC: Band 3

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).


Job overview

Why be a 999 call handler for East Midlands Ambulance Service?

Working for us is an experience like no other, it鈥檚 a great privilege not only will you save lives, you will also bring new life into the world and provide support at a persons time of need.

Save and Change lives with a career in the ambulance service; an ambulance service career is much more than 鈥渇lashing blue lights鈥! You will make a difference every day to patients in emergency and non-emergency situations.

You will have countless opportunities to progress; enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.

With annual reviews and the support of our team, you will have career potential that matches your ambitions.

Main duties of the job

What is a 999 Call handler?

Based within the Emergency Operations Centre at Lincoln, you will receive 999 and urgent calls from members of the public and Health Service colleagues; you will prioritise these calls in line with agreed protocols and provide pre-arrival advice.听

With shift up to 12 hours includes night working, we operate 24/7 365 days of the year including public bank holidays such as Christmas and New Year.

Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice.

The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.

Please see the attached guide to help you complete a robust application form.听see attachment 鈥楽upport with your EMA application using TRAC鈥

Successful applicants will be invited to an online assessment on the 03/05/25, following a successful assessment you will be invited to interview on the 15/02/25

Start date for successful applicants will be the 24/03/25 or 28/04/25. Training will be 5 weeks full time followed by approximately 8 mentoring shifts. Annual leave is also restricted during the training.

Some elements of training may be virtual or off site. Please bear this in mind when applying.听

Working for our organisation

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:

    • Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
    • Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
    • We are a uniformed service and uniform will be provided.
    • Expert training and support from our dedicated in-house education team.
    • Enrolment into the NHS Pension Scheme.
    • Occupational Health support along with an Employee Assistance Programme
    • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
    • Childcare vouchers
    • Peer to Peer support networks
    • An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
    • A first-class employer, promoting equality, diversity and inclusion of our employees.听

Detailed job description and main responsibilities

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement

Person specification

Qualification

Essential criteria
  • 3 GCSE Grade C (level 4) or above including English or equivalent experience
Desirable criteria
  • Another Level 2 Qualification (Customer service)

Experience

Essential criteria
  • Experience of working with computers
  • Experience of working with the general public
  • Displays an ability to communicate effectively at all levels
  • Excellent interpersonal skills
  • Displays an ability to pay attention to detail
Desirable criteria
  • Customer Service qualification
  • Work experience in busy office or call centre environment
  • Experience of working within a team

Employer certification / accreditation badges

Veteran Aware

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Further details / informal visits contact

Name
Harvey Benson
Job title
Workforce Manager
Email address
[email protected]