Job summary
Employer heading
Outpatient Administrator
Band 3
Job overview
Working 30 hours per week over 4 full days per week between the hours of 8am - 5pm.Ìý Due to ever increasing demands on our service there may be a need for weekend working in the near future.
Ideally the successful candidate will have previous experience of working within an outpatient environment.
In addition to the below summaryÌý you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
Main duties of the job
The role includes working closely with a multi disciplinary team to ensure patients appointments are booked in line with the previous clinical review.Ìý The main elements to the role are:
Booking appointments
Clinic management
Dealing with appointment queries over the telephone
Working as part of a team
Liaising with clinicians to ensure patients appointments are booked in line with their needs
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Be responsible for arranging follow up appointments in a timely manner
Manage partial booking review list managing the RTT pathways and review dates
Reduce and cancel clinics for annual leave, study leave and sicknessÌý
Deal with enquiries by telephone and in personÌý seeking advice or guidance
ÌýWorking as part of a multi disciplinary team, the post holder will provide a high standard of administration to support the consultants and their clinical teams. Ìý
In addition to the below summaryÌý you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
Person specification
Training and Qualifications
Essential criteria
- To be educated to GCSE or equivalent standard
Communication and relationship Skills
Essential criteria
- Ability to develop good working relationships with multidisciplinary teams
Communication and Relationship Skills
Essential criteria
- Ability to work as part of a team and quickly adapt to changing situations
Planning and Organisational Skills
Essential criteria
- Demonstrated ability to organise own workload
Analytical and Judgment Skills
Essential criteria
- Uses own initiative
- Able to use own judgement to make decisions to solve problems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharna Croft
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07713 097031
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