Job summary
- Main area
- ICT
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 214-NHIS-6874917
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- King's Mill Hospital
- Town
- Sutton-in-Ashfield
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 02/01/2025 23:59
Employer heading
Application Support Access Officer
NHS AfC: Band 3
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
_______________________________________________________
Job overview
Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.
Are you highly motivated, driven, with exceptional communication and great customer service skills? We are looking for the right person who is eager to support and guide end users in the use of clinical IT systems.Ìý Offering support via phone, email or the NHIS customer portal.Ìý We are a collaborative team, working across different local organisations to achieve shared goals, ultimately to provide the highest level of both customer service and patient care.
Application Support Team offer support, administration and a configuration service on clinical systems both nationally and locally.Ìý The NHIS Application Support Team administer a large number of systems and clinical applications across Acute Care, Primary Care and Community healthcare settings. The service manages and maintains a range of applications used by staff within the NHIS client base.
The Application Support Team provides an effective single point of contact for over 12,000 users to log, track and resolve all clinical application requests, problems and faults.ÌýÌý We act as a single point of contact for our clients, local service desks, third party suppliers and national support teams.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.Ìý Ìý Ìý Ìý Ìý Ìý
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Knowledge Requirements
Essential criteria
- Interpersonal skills
- Negotiation skills
- Excellent administration skills
- Organisational skills
- Ability to work under pressure
- Excellent communication skills working at all levels of professional hierarchies, facilitation, change management and team working
Desirable criteria
- Working knowledge of NHS practices for the management of information
- Intermediate Microsoft skills
Qualifications- Academic/ Craft/ Professional/ Further training
Essential criteria
- To have been educated to GCSE A-C Level qualification or equivalent standard
- Evidence of computer systems training to a minimum of ECDL or equivalent with evidence of ongoing personal and management development
Desirable criteria
- ITIL qualification
Experience
Essential criteria
- A basic understanding of the Standards that are applied to the protection of patient information within the NHS
- A working knowledge of the account and access management
- Experienced MS Office
- Email and Internet experience
- Maintenance of complex database records
- Evidence of working within a team
Desirable criteria
- NHS experience within an informatics environment
Contractual Requirements
Essential criteria
- Drive and enthusiasm
- Ability to work on own initiative and as part of a team pursuing strategic goals
- Self-motivated
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Heather Marshall
- Job title
- Application Support Team Leader
- Email address
- [email protected]
- Telephone number
- 07972931662
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