Job summary
Employer heading
Dementia Navigator
Band 4
Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.
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The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.听
Job overview
Powys Teaching Health Board have been awarded Welsh Government funding to support the delivery of the All-Wales Dementia Care Pathway of Standards, to meet Standard twelve which states:
鈥淧eople living with dementia and their carers will have a named contact (navigator) to offer support, advice and signposting, throughout their journey from diagnosis to end of life.鈥
The dementia navigator role has been defined nationally and it is the intention that the roles鈥 function will help people living with dementia to coordinate their care.
If you are looking for an exciting new role to make a real difference, this is a fantastic opportunity for you. You must be self-motivated, enthusiastic, flexible in approach, and able to听work autonomously as well as with statutory and non- statutory service providers and be responsive to clients' needs. 听
Main duties of the job
The post holder will carry a dedicated caseload and play a crucial role in supporting people to access the right care at the right time, following a diagnosis of dementia to make a positive difference to their dementia care.
Effective communication and engagement skills are fundamental to this role, as well as a current evidence-based knowledge and a commitment to working with individuals.
Organisational responsibilities
Maintain adequate records as required by existing procedures, entering appropriate details on service users鈥 case notes as necessary.
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Participate in ongoing personal development planning with senior staff.
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Participate in training courses related to the care of individuals with serious and enduring mental health problems.
听Undertake supervision/appraisal and reference to HR policies.
听Work within and adhere to the Policies, Procedures, Protocols and Guidelines set out by the Powys Teaching Health Board.
听Undertake duties to support new employees during induction.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Please see the Job description for full details.
Working for our organisation
Being the smallest Heath Board in Wales means that you won鈥檛 get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.听
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We鈥檙e also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 鈥檒ife work鈥 balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: . There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click 鈥淎pply now鈥 to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
The duties and responsibilities are informed by what matters to people living with a dementia in the Powys region.
Clinical
Link in with memory clinic to ensure people (including carers) have an initial connection made at the point of diagnosis.
Facilitate a 鈥榳hat matters to me鈥 conversation, listening, and considering the
person and their carer鈥檚 or family鈥檚 needs for ongoing support.
听Within 12 weeks of diagnosis to connect with the person and their carer or family to facilitate a further 鈥榳hat matters to me鈥 conversation, highlighting the importance of physical health activities and health promotion.
Assist service users to gain access to community facilities and maintain independence focusing on strengths of service users.
听Responsible for recording the 鈥榳hat matters to me鈥 conversation, including future care wishes, and the information and action plan agreed as a result.
Manage the caseload working with all clients accessing Memory Assessment
services being flexible, creative and responsive to people鈥檚 needs.
听Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers.
听Communicate with people in a form and manner that is consistent with their level of understanding and culture and recognise barriers to effective communication.
听Develop communication skills to convey complex and sensitive information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events.
Provide feedback on patient care and/or relevant patient communications to relevant healthcare professionals.
听Provide clear and accurate records in line with PTHB clinical record keeping procedure.
听Participate in discussions about patient care and clinical service development, including relevant team meetings.
Establish the Dementia Navigator role as a point of access for information and advice, in a social setting such as a dementia hub/caf茅. This is for people living with a dementia, their families and carers, throughout their journey and confirm the frequency of check in conversations they require.
听Maintain an effective understanding of the rights and entitlements of people living with a dementia to provide the right information, advice and assistance.
听Maintain strong relationships with all appropriate local health and social care partners.
Have knowledge and understanding of dementia relevant training available for people living with a dementia, their families and carers.
听An understanding of therapies available in the community and through primary care for people living with a dementia and facilitate referrals as appropriate. This includes supporting carers to access services within their own needs following a relatives dementia diagnosis to access services.
Facilitate a point of access for people living with dementia, their families and carers, at all stages of their dementia diagnosis.
听Communicate effectively with the multi-disciplinary team and other departments to ensure that patient care is well planned and co-ordinated.
听Undertake data capture and evaluation as required within the role and where appropriate audit information.
Person specification
Qualifications and/or Knowledge
Essential criteria
- NVQ3 in relevant area i.e. Health & Social Care or equivalent
- Significant experience in a health, social care or third sector setting working with people effected by dementia
- Excellent underpinning knowledge of dementia, including an understanding of common illnesses associated with dementia and different stages of a dementia journey
- Excellent underpinning knowledge of carers, their recognition, rights and entitlement for a life alongside caring
- Clear understanding of the Social Services and Wellbeing (Wales) Act, the Mental Capacity Act, Mental Health Act and the Mental Health Measure in Wales
- Clear understanding of the Welsh Safeguarding principles and a willingness to develop early understanding of the PTHB Safeguarding Board processes and procedures
- Knowledge of rights and entitlements particularly with regards to statutory health, housing and social care, pensions and benefits, and where this can be obtained from
Experience
Essential criteria
- Direct experience of working with people living with dementia
- Experience of completing and maintaining confidential and sensitive case records
- Knowledge and experience of delivering effective and measurable interventions, and the ability to audit outcomes
- Experience of resolving challenging situations and positive risk taking / management
Desirable criteria
- Lived experience of dementia
Aptitude and Abilities
Essential criteria
- Excellent organisational skills and an ability to manage changing priorities effectively
- Excellent, interpersonal, influencing and negotiating skills 鈥 proven ability to establish and enhance effective working relationships at all levels
- Use of IT to facilitate e-working, proficiency in the use of Microsoft Office software including Outlook, Word, Excel and PowerPoint
- Excellent communication skills, both written and oral, and the ability to recognise communication barriers
- Manage relationships with people living with dementia using empathy and sound judgement (emotional intelligence)
- Willingness and ability to develop knowledge of the services and support available across the region for health, social care and the third sector
- Able to work in a multi- disciplinary team/environment
Desirable criteria
- Ability to speak Welsh
Values
Essential criteria
- Demonstrates PTHB Values
- Self-aware and understanding different approaches to working
Other
Essential criteria
- Ability to travel in North Powys
- Self-motivation, ability to motivate others, autonomy, proactivity and resourcefulness
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Heather Wenban
- Job title
- Dementia Lead
- Email address
- [email protected]
- Telephone number
- 07880 044206
- Additional information
Alternative contact person:听Nicki Sayce, Team Lead, Memory Assessment Service, North Powys