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Job overview

Level 2 Apprenticeship: 15 months | Full-time

We're looking for someone to join us across all service sites, starting in July 2025. This is a fantastic opportunity to gain a Level 2 Customer Service Practitioner Award and learn valuable customer service and administrative skills. This apprenticeship offers excellent career pathways in both corporate and patient-facing services, with opportunities for growth within different departments at the Trust.

To find out more, come along to our virtual open day, meet existing candidates and chat to Department Managers on Tuesday 15th April at 2pm. For the meeting links to this event, please contact [email protected]Ìý

Due to UK apprenticeship funding regulations you must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. You must also not already have a qualification at a higher level within the same subject matter.

Interviews: 30th AprilÌý

Main duties of the job

Reporting into your Work-based Mentor, you will learn how to:

• Provide exceptional customer service across different departments, both internally and externally.

• Communicate with our customers using different methods (phone, email, in-person).

• Learn and develop IT skills to help administer customer service tasks.

• Handle confidential information.

• Answer and manage telephone calls.

• Support administrative tasks, including scheduling appointments and assisting with daily operations.

• Engage with a range of professionals and service users to ensure high-quality service delivery.

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

1. Outstanding Patient Care
2. Brilliant Place to work
3. Leaders in Children’s Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.