Job summary
- Main area
- Plastics & Dermatology
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 151-JLM414
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Frimley Park Hospital, Heatherwood Site, Ascot
- Town
- Ascot
- Salary
- £48,270 - £54,931 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 12/03/2025 23:59
Employer heading
Service Manager Plastics and Dermatology
Band 7
Job overview
We have an exciting and challenging opportunity for a Service Manager to join our busy specialty comprising of Plastics and Dermatology at Frimley Park Hospital.
This position primarily will be to drive the efficiency for the running of the service including planning with particular focus on the Cancer and admitted pathways as well as the theatre utilisation. This will be a cross site role between the Frimley, Wexham and the Heatherwood sites.
We are looking for someone who has the drive, ambition and enthusiasm to support a busy directorate; you will be working with clinical and administrative staff  to ensure the success of our service in delivery of its 18 week targets, financial, quality and performance objectives and will report to the Deputy Operations Manager.
You will have good leadership skills and excellent communication and collaborative team-working skills and knowledge of 18 weeks. You will enjoy a varied and diverse workload and be able to continually adapt and work flexibly to support the needs of the team.
If you enjoy an exciting and challenging role and enjoy improving services for patients, solving problems and using different types of information to make decisions, then please contact Kellie Dhuga [email protected] to arrange an informal discussion.
Main duties of the job
General Management
·Ìý     Ensure that there are effective administration processes in place to ensure that patient access to services is optimised.
·  Ensure that there are effective mechanisms for communication of the business processes to all staff under the remit of the role.
·    Support the delivery of access targets within the service through effective management of consultant leave and capacity & demand management in line with the Trust Consultant Leave Policy.
·   Take proactive steps as requested by Operations Management Team if there is any deviation from the delivery of the access targets.
·     Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Management Team and others to avoid future occurrences.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Â
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
The post holder will ensure that:
- The patient experience is optimised through an efficient and effective service that encompasses the National and Trust agenda.
- All staff work and will use best practice in infection control and prevention.
- Services are developed to meet the Trust’s operational objectives
- Be responsible for delivering Directorate inpatient waiting list 18 week targets within Orthopaedics.
- Optimise theatre lists and utilisation
Person specification
Qualifications
Essential criteria
- Minimum of First degree or equivalent
- Evidence of continuing personal development
Desirable criteria
- Management qualification
Skills
Essential criteria
- Ability to learn and adapt quickly to the requirements of a new role
- Ability to simultaneously manage a range of complex tasks and prioritise workload
- Ability to interpret data (performance and financial) effectively to make and carry out an accurate analysis
- Ability to communicate effectively and succinctly in writing and verbal communications
- Proficient in the use of Word, Excel and PowerPoint
Desirable criteria
- Strong and flexible report writing skills.
Experience
Essential criteria
- Experience in staff management and leading a team.
- Experience in management of financial cost control including identification of potential savings opportunities.
- Experience with successful business planning and preparation of business cases.
- Experience of working in a senior administrative role.
- Knowledge of rotas and schedules
Desirable criteria
- Experience of income management.
- Experience of working in an NHS or other healthcare environment.
- Knowledge of RTT pathways
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kellie Dhuga
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07464495046
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