Job summary
- Main area
- General Medicine
- Grade
- Band 2
- Contract
- Permanent: Full time
- Hours
- Full time - 37.5 hours per week
- Job ref
- 151-VG082
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Frimley Park Hospital
- Town
- Camberley
- Salary
- £24,873 per annum pro rata incl HCAS
- Salary period
- Yearly
- Closing
- 11/03/2025 23:59
Employer heading
Ward Clerk
Band 2
Job overview
An exciting opportunity has arisen within the Medical and Stroke Directorate at Frimley Health Foundation Trust based at Frimley Park Hospital. We are looking to recruit a Band 2 Ward Clerk to join our team in Frimley Park Hospital.Ìý
We are seeking to recruit a flexible, enthusiastic and organised person to provide Ward Clerking support.
ÌýAs an integral member of the team, you will be required to provide administrative support to the nursing staff and provide a wide range of duties ensuring an efficient service to the ward at all times.
The applicant will be expected to work well as part of a team, as well as being able to multi-task, manage their own time, and prioritise workload effectively.
Main duties of the job
- To provide admin and clerical support to the unit and assist the team in the provision of high standard patient care.
- To ensure that all patients and other members of the public and staff are treated in aÌýpolite and considerate manner and receive prompt attention when required.
- To work as part of the Ward Clerk team in providing exemplary reception duties. Those reception duties include excellent communication skills, completion of patients’
admission, discharge requirements, completing patient follow up appointments as per instruction and reviewing ward stock levels. - To maintain patient confidentiality and ensure that all documentation and computer dataÌýentries are in line with Information Governance Guidance.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Ìý
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed job description and main responsibilities
Please see attached Job Description for full role information and the full list of responsibilities.
Some of the key duties include:
- To greet patients’, visitors and staff to the ward. Provide excellent customer care service.
- To deal with patients, relatives, and multi-disciplinary teams (MDTs) telephone enquiries effectively and in a courteous manner, conveying any messages clearly, promptly, and accurately.Ìý Answer telephone calls in a professional manner. Provide general information over the telephone as per the limits of the role -clinical concern must be referred to the nurse in charge.
- Keep staff informed of admissions and discharges and ensure queries from other members of staff and members of the public are dealt with appropriately, either in personÌýor by telephone.Ìý
- Maintain accurate admission, transfer and discharge information on EPIC system.
- Assist to improve patient experience questionnaire compliance.
- File reports, scan correspondence, forms, etc. in patients’ electronic notes in an ordered manner when required. Upload relevant documents on EPIC media as instructed by registered staff.
- Arrange transport/transfer for patient between departments and to destinations outsideÌýthe hospital, as required. Follow up with booking references.
Person specification
Qualifications
Essential criteria
- Educated to GCSE or equivalent
Desirable criteria
- Evidence of higher education
Skills & Knowledge
Essential criteria
- Excellent communication skills (both verbal and written)
- Able to organise, priortise own workload with minimal supervision
- Good IT skills , EPIC trained
Desirable criteria
- Advanced IT skills
Experience
Essential criteria
- Experience working as a receptionist/ ward clerk.
- Experience of working in fast paced environment.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jaime Dean
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 03006134800
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