Job summary
Employer heading
Ophthalmology Clerical Officer
Band 3
At Epsom and St Helier Hospitals, above all we value respect.Ìý We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork.Ìý This enables us to provide great patient care and make ESTH a great place to work.Ìý When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
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Job overview
The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for a full-time administrator/ receptionist. This role is cross-site covering our busy ophthalmology reception desks at both hospitals and working in the administration pod at St Helier Hospital.Ìý
This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. The post holder will support administrative functions relating to our patients’ care pathways including answering telephones, booking new and follow up appointments, monitoring the outpatient waiting list and working on the reception desks as required. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.
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Main duties of the job
If you are an experienced IT literate administrator or receptionist with excellent customer service skills seeking a fresh challenge in a fast-paced, friendly service, this could be your role.
Duties are varied and include checking in emergency and elective patients; booking and rescheduling appointments and minor surgeries; arranging diagnostic tests; answering telephones; monitoring waiting lists, and other administrative functions. The office core hours are between 8 am – 6 pm Monday to Friday.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.
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Person specification
Quality of application
Essential criteria
- High standard of spelling, grammar and punctuation
Qualifications
Essential criteria
- Minimum of grade C Maths and English GCSE / equivalent
Desirable criteria
- Evidence of self progression and training
Knowledge and experience
Essential criteria
- Demonstrates understanding of role
- Previous experience in relevant administrative role
- Demonstrates customer service skills
Desirable criteria
- IPM or other PAS experience/ IT based role
- Knowledge of NHS RTT timelines
- Relevant NHS experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Cathy Goldfinch
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0208 296 4985
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