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Detailed job description and main responsibilities

Clerical Duties and Responsibilities:
• To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner.
• To deal appropriately and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues.
• Ensure that effective communication within the Trust and between Hospital sites, GPs, and patients, are maintained.
• To be competent with the use of the Cerner / after training in accordance with required departmental standards of work.
• To ensure that patient details on Cerner /Prism are correct on arrival to the department in order to maintain robust patient records.
• To deal with incoming and outgoing correspondence, filing, and photocopying in a timely manner.
• To alert clinical staff to any patient delays or concerns about a patient’s presenting condition.
• To highlight incorrect/incomplete request forms to appropriate staff members and return in a timely manner for resubmission by the appropriate ward/doctor.
• To resolve data errors in liaison with clinical staff and highlight areas of poor quality data to improve the quality of the data recorded.
• To retrieve and file medical records and pacing notes and ensure that they are correctly tracked to the department.
• To retrieve investigation reports relating to enquiries from secretaries, clinical staff, and/or consultants.
• To use initiative and judgement when problems and complaints arise taking the necessary action to resolve the issue and/or refer to senior staff members.
• To manage own workload and prioritise as necessary.
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To work flexibly and as part of a team, covering colleagues for annual leave and sickness, and assist with the training of new and/or temporary staff in terms of support and advice.
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Identify equipment faults and directly resolve fault issues by reporting them in a timely manner.
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To ensure all patients receive appropriate and individualised care.
Personnel:
4
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To conduct self in a professional manner.
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To achieve good morale with open communication between all levels of staff and disciplines.
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To contribute to and actively participate in the correct reporting and handling of incidents and
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accidents
Educational:
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To ensure that own mandatory training is up to date according to Trust guidelines.
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To actively participate and commit to maintaining own personal professional development, identifying educational and training needs in conjunction with the Operational Manager & Principal Cardiac Physiologist