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Job overview

Do you have experience in system administration? Do you have excellent attention to detail and enjoy problem solving? If so, this could be the job for you.

The Agenda for Change rostering team at Royal Surrey NHS Trust is looking for a motivated and reliable individual to support the team in the administration of the e-Rostering system. You will be part of a small team delivering high quality service to all Agenda for Change staff in the Trust. If you are able to manage your own workload, enjoy problem solving and are looking for a new challenge then apply for this role.Ìý

You will be providing day to day maintenance of the e-Rostering system, including adding new records, making amendments and processing updates. You will also be troubleshooting queries from system users, providing a high level of customer service, resolving issues promptly and smoothly.
You will develop strong working relationships across the trust and with external software providers, liaising with stakeholders to provide excellent customer service.Ìý
Your role will support the e-Rostering team during system upgrades and improvement projects. Experience working in a fast-paced environment would be an advantage. You will also be organising training sessions, working with the team to ensure these run smoothing and that training material are available.Ìý

Main duties of the job

• Ìý ÌýAct as the main point of contact for all Agenda for Change users of the Trust’s e-Rostering system.

• Ìý ÌýResponsible for the day to day maintenance, operational support and administration of the Trust’s e-Rostering system. This will include:

i. Ìý ÌýThe creation and maintenance of user accounts and system passwords in line with Trust policies.
ii. Ìý ÌýAdding new joiners, removing leavers, amending contracted hours and re-assigning postings in line with Workforce Notifications or as requested by ward/department managers.

iii. Ìý ÌýGeneral system housekeeping such as updating Staff and Assignment numbers, Professional Registration numbers, NI numbers, user account checking and posting updates.Ìý

• Ìý ÌýProvide e-Rostering advice and support to staff at all levels.Ìý

• Ìý ÌýAnswering sometimes complex and/or sensitive quires while remaining tactful and professional.

• Ìý ÌýAnaylse data from the e-Rostering system alongside information from managers, in order to respond to queries and identify issues, escalating these where appropriate.Ìý

• Ìý ÌýCreate and supply up to date documentation to support staff in use of the e-Rostering system and any associated products where required.

• Ìý ÌýSupport the e-Rostering Manager in keeping the e-Rostering Trust Intranet page up to date.

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Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

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