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Job overview

The Surrey Continuing Healthcare Team is responsible for ensuring that patients referred for NHS Continuing Healthcare funding receive a high quality assessment of need, ensuring that the patient is at the heart of the assessment, their view and those of their carers’ are taken in to account of and that the provided within national timescales.

Responsible for supporting the administration of the Referral processÌý
(including Fast Track referrals) and the CHC Co-Ordinator ensuring thatÌý
the appropriate documentation has been provided and quality checked for accuracy. For arranging appointments for initial and review assessments for clients in respect of their eligibility for NHS Continuing Healthcare and NHS-funded Nursing Care, in a timely manner, and for ensuring that all outcomes have been issued to referrers and clients/representatives.

Discharge to assess allows patients across Surrey to be discharged freely out of Hospitals to other care environments helping to maintain Hospital flow and therefore reduce strain on the acute system.Ìý

Main duties of the job

To act as a first point of contact for clients, their families and carers,Ìý
general public, acute and community providers, other health and socialÌý
care staff and other external agencies with regard to referrals to facilitateÌý
the referrals process, logging all new referrals in a timely manner andÌý
prioritize as agreed by CHC Management.

• Processing discharge to assess referrals
• Setting up Discharge to assess payment packages
• Monitoring of the email account
• Liaising with stake holders and patients with relation to CHC assessments

Working for our organisation

Surrey Heartlands is a partnership of organisations working together – with staff, patients, their carers, families, and the public – to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP’s) , each working together to deliver a shared vision across Surrey.Ìý

The 4 ICP’s are known as:

• North West Surrey Alliance
• Guildford and Waverley Alliance
• Surrey Downs Health and Care
• East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. ÌýWe are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

Don’t match every criterion on the job description? Contact Human Resources to find out what roles us or our partners may have that matches your skills or if the roles we have advertised could be developmental posts that you could grow into.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

As part of the organisation’s commitment to achieving equality of opportunity for all staff, Surrey Heartlands ICB will consider all requests for flexible working on hiring. For most roles, the following types of flexibility are usually possible: flexible hours, compressed hours, part-time hours and/or job-sharing, and homeworking.

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

In accordance with the Rehabilitation of Offenders Act 1974, Surrey Heartlands Integrated Care Board will not discriminate against or dismiss the applications of candidates with spent convictions for posts which are not exempt from this legislation.