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Job overview

NHS Surrey Heartlands ICB are looking to recruit a Senior Quality Manager following the retirement of the current post holder. The team works collaboratively across the South East Coast Integrated Care Systems (ICS) as the host Commissioner for the South East Coast Ambulance Service.

Reporting to the Head of Quality, the post holder will play a key role in ensuring the safe and effective delivery of high-quality urgent and emergency care services across the region. It will involve working closely with South East Coast Ambulance Service NHS Foundation Trust (SECAmb) and Kent, Surrey, Sussex and Frimley associate commissioners.

Main duties of the job

The post holder will be responsible for supporting the quality monitoring and oversight of the regional ambulance service, in line with the Memorandum of Understanding with associate commissioners, ensuring that contractual and regulatory quality requirements are met. This includes leading on quality aspects of contract planning and providing intelligence to support quality assurance and improvement efforts. The role will require strong analytical skills to interpret quality performance data, identify risks, and support mitigation actions. The post holder will need excellent communication and stakeholder management skills to engage effectively with NHS England, associate commissioners, and ambulance colleagues, facilitating collaboration, governance, and assurance processes. Additionally, experience in quality improvement, regulatory compliance, and contract management within healthcare settings will be essential.

Working for our organisation

Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.

The 4 Place partnerships are known as:

North West Surrey Alliance

Guildford and Waverley Alliance

Surrey Downs Health and Care

East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.

We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

As part of the organisation’s commitment to achieving equality of opportunity for all staff, Surrey Heartlands ICB will consider all requests for flexible working on hiring. For most roles, the following types of flexibility are usually possible: flexible hours, compressed hours, part-time hours and/or job-sharing, and homeworking.

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

In accordance with the Rehabilitation of Offenders Act 1974, Surrey Heartlands Integrated Care Board will not discriminate against or dismiss the applications of candidates with spent convictions for posts which are not exempt from this legislation.