Job summary
Employer heading
B3 Team Administrator - two full time roles
NHS AfC: Band 3
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services TrustÌý to work for.Ìý This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job overview
ÌýAn opportunity for two permanent ÌýFull-time Administrators to join our friendly and supportive team. We are looking for a conscientious and reliable person to work as Team Administrator at WokingÌý Community Mental Health Recovery Service.ÌýÌý
We are a community-based mental health service, providing specialist treatment and support for people who have severe and enduring mental health problems living in the WokingÌý area who are registered with a local GP. The post holder will be responsible for the provision of a high quality administrative and secretarial service to the multidisciplinary team. You will need to have good organisational and interpersonal skills, an eye for detail and experience in a busy office environment. We are looking for a person who is hard working, flexible and able to prioritise their work.
The post includes general office duties consisting of inputting patient details on electronic record system (SystmOne), supporting clinical staff, filing, photocopying, sorting post, scanning Ìýand uploading documents, liaising with patients, GPs and medics, Stationary & clinical supplies, meeting notes, dealing with enquiries by email and letter, telephone and typing letters. The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff.Ìý Although not essential, knowledge of SystmOne would be desirable.
Main duties of the job
- Receive & process referrals.
- Process discharge paperwork & update system accordingly
- Type all letters for theÌý team.
- Book appointments on patient record system/ update case notes on patient record system as required.
- Take minutes at team meetings & transcribe accurately.
- Answer telephone calls & relay messages in timely manner.
- General admin tasks, i.e., typing/copying/scanning/printing/laminating etc.
- Provide support to team members in setting up rooms for meetings.
- Check & book rooms for other team members.
- Receive/respond/forward emails in appropriate manner.
- Monitor & raise purchase requisitions for stationary/supplies/services such as interpreters for the team.
- Arrange clinic appointments.
Please refer the job description for full detailsÌý
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
We look forward to receiving your application!
Detailed job description and main responsibilities
For more detailed information on the role and main responsibilities, please find the attached Job Description and Person Specification.Ìý
Ìý
Person specification
Qualifications
Essential criteria
- NVQ Level 3/RSA Level 3 or equivalent experience
Experience
Essential criteria
- Ability to work alongside other professionals/engage in integrated working to deliver high quality care and services
- Experience working in administration and using appropriate IT
- Experience working with members of the public both face to face and on the telephone
Desirable criteria
- Understanding of medical terminology
- Knowledge of SystmOne
- Shorthand/Speedwriting
- Work in an NHS / healthcare setting
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carol Lucas
- Job title
- Senior Administrator
- Email address
- [email protected]
- Telephone number
- 01483 756318
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