Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Permanent: Part time flexible days and hours.
- Hours
- Part time - 22.5 hours per week (Shift pattern to cover various days Monday-Friday shift patterns to include 8.30-4.30 & 8.30-1.30 & to meet the needs of the service)
- Job ref
- 130-AC026-0325
- Employer
- Swansea Bay University Health Board
- Employer type
- NHS
- Site
- Plastic Outpatients
- Town
- Port Talbot
- Salary
- £23,970 per annum pro rata
- Salary period
- Yearly
- Closing
- 20/03/2025 23:59
Employer heading
Receptionist
Band 2
Welcome toSwansea BayUniversity Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
Swansea BayUniversity Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
The post holder will provide administrative / reception service support to facilitate and ensure the smooth, efficient and effective running of the Plastics Department.
The post holder will work flexibly across Services to provide administrative and reception support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patients’ case notes as and when required.
The post holder may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover within the Health Board.
Main duties of the job
Understand the range of services provided for Plastics Service Protocols. Use this information to deal with patient/staff enquiries and to fulfil the role of Clerk / Receptionist (referring clinical issues to appropriate Clinician(s) for advice/decisions as appropriate).
To provide a warm and welcoming Reception Service, maintain clinic room diaries, meeting and greeting all visitors to the department checking details patient details, checking case notes, recording attendance via Patient administration system (PAS).
To answer enquiries, receive and relay messages, both in person and on the telephone, from patients or staff, using a working knowledge of Health Board procedures to maintain a professional front of house service.
Change or cancel appointments at the request of the patient or manager highlighting where pathway timeframes may be compromised.
The post holder will be expected to retrieve, file and locate case notes for Clinics, ensuring 100% case note availability using the appropriate systems for tracking and requesting case notes.
Ensuring case notes are of the highest quality, are prepared and available for patient arrival.
Liaise with medical records team and other areas, in line with Health Board policy for missing case notes, following agreed escalation process. Creating new or temporary folders when procedures require.
Working for our organisation
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or knowledge
Essential criteria
- Educated to vocational qualification level 2 or able to demonstrate the equivalent level of knowledge, skills and experience.
- Demonstrable working knowledge of Microsoft packages including Word, Excel, Outlook and Teams.
Desirable criteria
- Commitment to personal development
- Commitment to acquire & apply knowledge of RTT national and local waiting times rules.
Experience
Essential criteria
- Previous experience working in a clerical / administrative role within a NHS setting.
- Experience of using a NHS Patient Administration system (PAS).
Desirable criteria
- Working with staff from different disciplines.
- Experience of dealing with general public in person and by phone
Aptitudes and abilities
Essential criteria
- Be able to demonstrate tact and diplomacy when working with others.
- Ability to work as part of a team and to meet deadlines
- Excellent Organisational Skills.
- Excellent telephone manner with the ability to adapt communication styles depending on audience and environment
Desirable criteria
- Ability to speak Welsh
Values
Essential criteria
- Shows positivity, resilience, adaptability and flexible approach as situations arise.
- Friendly and helpful disposition, awareness of how our own and others’ behaviours impact on people’s experiences and the organisation’s reputation.
- Willing to seek out learning, and accept constructive feedback.
Other
Essential criteria
- Ability to travel to other Hospital sites within geographical area.
- Ability to work through implementation of new procedures and technology.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jude Bates
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01792 516698
- Additional information
Lisa O'Mahoney, Appointment Office Support Manager [email protected]
Tel 01792 516698 ext 45582
Rachel Holmes, Appointment Office Support Manager [email protected]
Tel 01792 516698 ext 37698
Annmarie Moss, Appointment Office Support Manager [email protected]
Tel 01792 516698 ext 38730
Successful candidates will need to contact [email protected] to arrange a mandatory tour of the department prior to interview.
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