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Job summary

Main area
ICT
Grade
NHS AfC: Band 5
Contract
Permanent: Technical Support Analyst
Hours
Full time - 37.5 hours per week (Participate in on-call as well as late and early shifts as required)
Job ref
218-AC-B5-6853320
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
University Hospital Coventry and Warwickshire
Town
Coventry
Salary
£29,970 - £36,483 per annum
Salary period
Yearly
Closing
02/01/2025 23:59

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Technical Support Analyst

NHS AfC: Band 5

Job overview

University Hospitals Coventry & Warwickshire NHS Trust’s ICT Department team has a fantastic opportunity for an individual who has aspirations to work as a Technical Support Analyst. This post is an exciting opportunity to learn new skills and become part of a growing team.

Working within a dynamic team of highly skilled individuals to provide exceptional levels of support to a variety of disciplines within a large and exciting Acute Hospital environment. Providing both hardware and software support for users of Information and Communications Technology (ICT) whilst maintaining excellent levels of customer service.

Main duties of the job

We are looking to appoint an individual with who has excellent technical, interpersonal andÌýcommunication skills and confident working as part of a large team and independently.

Standard hours of work will be within the core office hours of 7:30 to 18:00 Monday to Friday although flexibility will be required to ensure the needs of the service are met. The post holder will be based at University Hospital, Coventry.Ìý

**FULL VALID UK DRIVING LICENSE IS ESSENTIAL FOR THIS POST***

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Ìý

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

Provide support to a large corporate computer systems estate comprising over 8000 desktops and over 13000 users.

Duties include providing end user hardware and software support by utilising ITIL framework incident, change, request and problem management.

Undertake acceptance testing, software loading and configuration, and troubleshooting of ‘desktop’ end-user Information & Communications Technology (ICT) equipment.

Undertake installation and commissioning of ICT equipment in the users work area, including basic familiarisation of the equipment with the user.

Be conversant with the principles, configuration and use of the Trust’s standard computer operating systems, such as Microsoft Windows and UNIX technologies.

Commission, deploy and support a range of mobile devices including the Apple range of products and dictation equipment.

Telecommunications

Provide support to voice and data corporate networked systems covering routine housekeeping/ maintenance duties using configuration management and change management processes.

Undertake acceptance testing, installation, commissioning, configuration and troubleshooting of data and voice communications equipment.Ìý

Department-wide

Provide support to associated NHS staff in satellite sites around Coventry and Warwickshire (Including travelling as necessary).

Ensure ICT equipment conforms to the appropriate safety standards.

Undertake problem determination and resolution on ICT equipment (including connected Audio/Visual systems) and services, including hardware repairs on such equipment and liaise with ICT and appropriate third parties as necessary to rectify such faults.

Undertake first line network equipment and cabling fault finding including appropriate configuration work.

For further details of the role please see the attached job description.Ìý

Person specification

Qualifications

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Experience

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Knowledge

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Skills

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Employer certification / accreditation badges

Pathway to excellencePregnancy Loss PledgeHeart Charter

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Further details / informal visits contact

Name
Paul Hobbins
Job title
Desktop Support Manager
Email address
[email protected]
Telephone number
02476968000