Job summary
- Main area
- Radiology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 218-AC-B2-6894553
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospital Coventry and Warwickshire
- Town
- Coventry
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 06/01/2025 23:59
- Interview date
- 15/01/2025
Employer heading
Administration Assistant
NHS AfC: Band 2
Job overview
Previous applicants need not apply.
An exciting opportunity has arisen for a Admin Assistant based in The Radiology Department at both University Hospital Coventry and Rugby St Cross Hospital.
We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.
Hours of workÂ
Monday to FridayÂ
Shift one 0800 - 1600
Shift two 0900 - 1700
At least one shift a week at Rugby St Cross.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
You will be working front line in a challenging environment and should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation. You will be responsible for ensuring that the correct information is recorded using a variety of IT systems, whilst dealing with a variety of queries. You must be motivated, with good communication, inter-personal and administration skills.
You will be required to demonstrate sensitivity, an awareness of patients' needs and a commitment to improving the patient experience. As the first point of contact for patients using the service you will be responsible for greeting, arranging appointments, dealing with general enquires.
Please be advised that the interviews for this post will take place on 15/01/2025.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award.
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
1. Â Â Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate. Â
2. Â Â Booking in patients for their appointmentsÂ
3. Â Â Processing of referrals in line with Departmental guidelines.
4. Â Â Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
5. Â Â Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include Soliton and ESR.
6. Â Â Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive
7. Â Â Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
8. Â Â Assist with training new team members in Trust operational systems and department procedures.
9. Â Â Communicate with staff, patients and/or external organisations using appropriate methods.
10.   Responsible for the receipt and distribution of incoming/outgoing post  and action accordingly
11. Â Â Prioritise daily tasks to achieve timescales set.
12. Â Â Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
13. Â Â Provide appropriate cover in the absence of other members of the team.
14. Â Â Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
For further details of the role please see the attached job description.Â
Person specification
Qualifications
Essential criteria
- See supporting documents
Experience
Essential criteria
- See supporting documents
Knowledge
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Skills
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Miss Hayley Morgan
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 02476 967072
List jobs with University Hospitals Coventry and Warwickshire NHS Trust in Administrative Services or all sectors