Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: Hybrid Working
- Hours
- Full time - 37.5 hours per week (9-5 Monday - Friday)
- Job ref
- 880-6795973-A
- Employer
- Arden and GEM Commissioning Support Unit
- Employer type
- NHS
- Site
- Fen House
- Town
- Lincoln
- Salary
- 拢24,071 - 拢25,674 per annum
- Salary period
- Yearly
- Closing
- 12/01/2025 23:59
Employer heading
Patient Referral Administrator
NHS AfC: Band 3
Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.
Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.
Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.听
Job overview
We have an exciting opportunity to join the Gender Dysphoria National Referral Support Service (GDNRSS) as part of the administration team. The GDNRSS is a 听forward thinking team in a growing and exciting area within the NHS. This role requires a proactive approach to managing patient referrals , responding to patient and pathway queries, and supporting both internal and external teams.
Main duties of the job
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This role is to deliver an effective and competent level of administration within the Gender Dysphoria National Referral Support Service (GDNRSS) and consistently deliver a 鈥減atient-focused鈥 service which promotes good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work to meet various deadlines and targets. The post holder will be part of a team who manage telephone calls and emails from patients, carers, and NHS professionals.听 The telephone support line is available from 09:00 to 17:00, Monday to Friday and the postholder will need to work within those hours. 听 |
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Working for our organisation
We are a multi award-winning organisation that has achieved the prestigious for 鈥榃e invest in people鈥 and 鈥榃e invest in wellbeing鈥 and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.
We reward the hard work and commitment of our people with the following benefits:
- A competitive salary with annual pay reviews
- A generous annual leave entitlement starting at 27 days
- Membership of the NHS Pension Scheme
- Flexible working and family friendly policies, including enhanced parental leave and pay
- A wide range of in-house and external learning and development opportunities
- Access to salary sacrifice and discount schemes
- Access to employee assistance and occupational health services.
Detailed job description and main responsibilities
The main duties of this post include:
- Monitor and action all referrals received into service including the checking of electronic referral systems.听
- To provide administrative support across all service lines including inbox management, telephone support and stakeholder engagement.听
- Accurate data inputting
- Handling of confidential, complex and sensitive information on a daily basis
- Manage own workload with the ability to flex and change between tasks as required.
- Deliver high levels of customer services听
Full details can be found in the job description.听
Person specification
Education / Training / Qualifications
Essential criteria
- Educated to NVQ 3 level, GCSE Grade A-C in English, and Math or equivalent or significant equivalent previous proven experience.
Desirable criteria
- Possess a willingness to learn
Experience
Essential criteria
- Demonstrable experience of working in an administrative environment.
- Experience of working with computerised data systems
- Experience of working in a customer service or public facing environment
- Experience of using Microsoft Office applications i.e., Excel, Word & Outlook
Desirable criteria
- Experience of working in the same or similar environment (referral management centre, GP surgery, Hospital etc.)
- Experience of NHS processes and systems related to patient referrals (eRS for example)
- Experience of data entry - both textual and numerical
- Experience and ability to deal appropriately with difficult and sensitive patient related issues
Skills / Abilities
Essential criteria
- Post holder must have a high level of keyboard skills and the understanding of the need for accurate data
- Ability to work effectively as part of a team.
- Problem solving skills.
- Understand of and commitment to equality of opportunity and good working relationships.
- An ability to maintain confidentiality and trust
- Effective time management & ability to work to tight deadlines & standards.
- Good time keeping
- Flexible approach to work
- Ability to cope with change in what is a developing area
- Ability to prioritise and manage own workload.
Knowledge
Essential criteria
- Awareness of equality and valuing diversity principles
- Understanding of Confidentiality and Data Protection Act
Desirable criteria
- Knowledge & experience in sensitive data handling
- Awareness of transgender matters
- Awareness of equality and valuing diversity principles
- An understanding of patient pathways within healthcare
Interpersonal Skills
Essential criteria
- A clear & polite telephone manner that is patient focussed.
- Clear communicator with good writing, data entry and telephone skills.
- Professional manner and self-motivated.
Special Aptitudes
Essential criteria
- Able to deal with issues with tact and diplomacy
- Understanding of Confidentiality and Data Protection Act.
Mobility
Essential criteria
- Car driver / owner or reasonable alternative
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bethany Barlow
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 07817955094
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