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Job summary

Main area
Administration
Grade
NHS AfC: Band 8b
Contract
Permanent
Hours
Full time - 37.5 hours per week (Hybrid: Approximately 2 Trust/ICB visits per week, one day every 2 weeks in London Waterloo, with the remainder of the week working from home.)
Job ref
FDP - 6878148
Employer
Arden and GEM Commissioning Support Unit
Employer type
NHS
Site
Wellington House.
Town
London
Salary
PA
Closing
10/01/2025 23:59

Employer heading

Arden and GEM Commissioning Support Unit logo

Regional Business Change Manager ( North West Region )

NHS AfC: Band 8b

Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.听

Job overview

In this role, you will oversee the successful adoption of the Federated Data Platform across NHS Trusts and Integrated Care Boards in your region. You will act as the key contact for Trust resources responsible for business change, ensuring effective implementation and embedding of FDP within operational workflows to improve patient care and operational efficiency.

The FDP connects data systems to manage patient care seamlessly across Trusts, eliminating communication barriers and reducing burdens for patients and staff. In your first year, you will focus on improving adoption at Trusts already using FDP, expanding to new organisations in year two.

Main duties of the job

  • Oversee the adoption and implementation of the FDP in your region, supporting Trusts and ICBs to realise the benefits of data-driven healthcare.
  • Establish and manage a regional Change Network, sharing best practices and coordinating training, support, and communications.
  • Conduct change impact assessments and ensure staff readiness for system adoption.
  • Build and maintain relationships with key stakeholders to ensure smooth delivery of business change initiatives.
  • Support Trusts in meeting key delivery milestones and embedding new operational ways of working.

Working for our organisation

The Federated Data Platform

NHS England鈥檚 Data and Analytics Directorate is driving the transformation to put patients in control of their data, support clinicians, decision-makers, and researchers with real-time, high-quality data, and empower the NHS Data Community to leverage their skills for high-value opportunities. We pride ourselves on our dedication, creativity, and values-driven approach to improving decision-making across health and care, helping people live healthier, longer lives.

The NHS relies on data every day to manage patient care and plan services, but it is often stored in systems that don鈥檛 communicate with each other, creating burdens for both patients and staff. The Federated Data Platform connects these systems, allowing each Trust and Integrated Care Board to manage their own customised version, enhancing data integration and care coordination.

Detailed job description and main responsibilities

  • Ensure effective use of FDP products by Trusts and ICBs within your region, focusing on embedding operational improvements.
  • Drive collaboration by establishing a Change Network and sharing resources, training, and communications.
  • Perform detailed change impact assessments and provide targeted support to meet delivery milestones.
  • Communicate effectively across all levels, gaining stakeholder buy-in and ensuring alignment with strategic goals.
  • Lead cross-functional teams and mentor colleagues to ensure successful delivery of business change initiatives.

Essential Skills and Experience:

  • Significant experience in leading business change within large, complex environments, particularly in healthcare.
  • Expertise in structured change management and delivering strategic initiatives within tight deadlines.
  • Strong stakeholder engagement skills and ability to build relationships at all levels.
  • Familiarity with NHS processes and organisational structures, with a strong understanding of digital transformation efforts.

Desirable Skills and Experience:

  • Experience working with IT systems in NHS or healthcare settings.
  • Project management qualifications (PRINCE2, Agile) and experience using project management tools like MS Project.
  • Knowledge of tools and techniques for supporting data-driven healthcare planning and operational efficiency.

Qualifications:

  • Educated to Master鈥檚 level or equivalent experience in Business Change or related fields.
  • Professional qualifications in project management (e.g., PRINCE2, Agile) are highly desirable.

Benefits & Perks:

  • 27 days annual leave (increasing with service) plus bank holidays.
  • Access to professional development opportunities and NHS-wide training platforms.
  • Comprehensive mental wellness support and a strong commitment to work-life balance.

Next Steps:听

We value independent thinking and risk-taking. We believe that every team member should have the opportunity to contribute and share their ideas. Our culture encourages a healthy work-life balance, and we strive to create an enjoyable and supportive working environment.

Visit our website at www.ardengemcsu.nhs.uk to learn more about who we are and apply.

Note: We are not sponsoring this position, so applicants must be UK residents.

At Arden & GEM CSU, we鈥檙e all about making the application process easy and accessible. As an NHS employer, we welcome applications through both NHS 果冻传媒APP and LinkedIn. Whether you prefer to use LinkedIn鈥檚 one-click CV submission or submit an application form via NHS 果冻传媒APP, the choice is yours! It's 2024, and we鈥檙e embracing change and the simplest ways to connect with talent鈥攕o apply using the method that works best for you.

Person specification

Application

Essential criteria
  • Educated to Master鈥檚 level or equivalent experience with a qualification in Business Change/Implementation Management at Practitioner level.
  • Experience designing and executing change strategies, stakeholder engagement, training, and support to ensure successful adoption within the NHS
  • High-level verbal and written communication skills, including experience managing complex, politically sensitive relationships across organisational structures
  • Ability to manage and coordinate change networks across multiple Trusts and ICBs to drive FDP adoption.
Desirable criteria
  • Understanding of NHS digital programmes, care provision, and the broader health economy.
  • ecognised project management qualifications (e.g., PRINCE2 or Agile Practitioner) or equivalent experience managing IT projects in a healthcare setting.

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

Name
Talent Solutions
Job title
Talent Solutions
Email address
[email protected]
Telephone number
0123456789

If you have problems applying, contact

Address
Arden & Gem Talent Solutions
Telephone
07919 393975