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Detailed job description and main responsibilities

To assist the General Manager with Emergency Specialities performance management systems ensuring that Trust and Monitor standards are understood and adhered to and that performance reports are produced to enable compliance.

Support the governance arrangements within the services / division including audit, complaints, incidents, risk and health and safety.

To be responsible to the General Manager for financial performance relating to delegated budgets and operational performance of the services / division.

Represent the General Manager as required.

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Values

The post-holder is expected to promote South Warwickshire NHS Trust’s vision: toÌýprovide high quality, clinically and cost effective NHS healthcare services that meet the needs of our patients and the population that we serve.

The post-holder is expected to work in a way that observes the Code of Conduct for NHS Managers as well as following the Trust’s world class care standards of behaviour.

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Communications and Working Relationships

Operations Manager.

Directorate management team, including General Manager, Associate Medical Director and Matrons.

Clinical Service Leads for directorate and the service multi-professional teams.

Risk and Complaints Managers.

Medical secretaries, ward clerks and other administrative support teams within the service / directorate.

Patient Access Team.

Admissions team Outpatient appointment centre.

Information department.

Divisional Human Resources Manager, medical staffing managers and divisional recruitment team.

Divisional Finance Analyst, Directorate Accountant and department staff.

Clinical coding department.

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Measurable Result Areas

Performance Management

Support the infrastructure which measures performance within the service / division (including RTT reports, waiting lists, outpatient new to follow up ratios and follow ups over threshold, diagnostic treatment status). Ensure data validation is completed to achieve required national and local RTT targets and milestones.

Work across the division to ensure that the emergency access standards are consistently met for all patients.

Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the General Manager and others to avoid future occurrences.

Work with the General Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust.

Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement.

Participate in monitoring and maintaining compliance with relevant CQC standards.

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Communication

Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements.

Provide highly complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets.

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Staff Management

To manage administration and support staff employed within service / division.

Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department.

Work with the General Manager to ensure appraisals are carried out for all staff and training needs identified including essential Trust training.

Work with the General Manager in managing absence across the specialties.

Participate in the management of leave requests affecting direct clinical care sessions.

Manage staff expectations particularly around changes to the service/division which may impact their job security.

Ensure optimal use of staffing resources and review workforce requirements as required.

Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate.

Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff.

Ensure that all staff are working to maintain a healthy and safe working environment.

Participate in disciplinary investigations within the division / service as required

Support medical staff colleagues on recruitment of temporary and permanent medical staff.

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Operational Management

To contribute to decisions on prioritising admissions to ensure national targets are met and where problems are identified taking corrective action in discussion with clinical colleagues.

To consider reports by the information team, ensuring problems are identified and action taken where potential breaches of target are shown. This may involve immediate action or more long-term capacity planning.

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Financial Budgetary Management

To manage delegated budgets effectively and within the resource constraints agreed during budget setting.

Support the use of service line reporting to support and inform financial management.

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Quality/Governance Corporate and Clinical, Patient Feedback

Participate in monitoring and maintaining compliance with relevant CQC standards.

Contribute to the achievement of CQUINs relevant to the directorate.

Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints.

Advises on changes to Procedures following patient complaints, which may impact on other areas.

Promote the corporate and clinical governance frameworks within the directorate.

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Represent the General Manager

To represent the General Manager as required.