Job summary
Employer heading
Administration Assistant Neuro / ASD
NHS AfC: Band 2
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.Ìý
Don’t meet every single requirement?ÌýStudies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
Administration Assistant - Band 2 -Ìý Neuro / ASD
37.5 hours per week.
Based at 48 Lodge Road, West Bromwich but the base may change to a locality within the Black Country.
We are looking to recruit an Administration Assistant to work within our busy and friendly team supporting the Neuro and ASD Team as part of the Child and Adolescent Mental Health Service (CAMHS), for the Black Country.
You will provide an efficient and confidential service, ensuring the professional image of the department is maintained at all times.ÌýÌý
You will provide a comprehensive administrative service in accordance with service requirements to the Neuro Service and will also provide cover for Single Point of Access (SPA) and Reception in times of staff shortfall.
You will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the department are met.
Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on ‘in house’ systems.
You should have a good standard of general education and have attained or be working the ECDL qualification or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.
Main duties of the job
To assist in the provision of a comprehensive administrative and clerical, service in accordance with service requirements to the Neuro Service and to provide cover for Single Point of Access (SPA) and Reception in times of staff shortfall.
Working for our organisation
Employees, workers, and / or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values.Ìý Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.
Detailed job description and main responsibilities
1.ÌýÌýÌý To provide a comprehensive administration and clerical service including internal and external post duties, typing of letters and reports and providing reception duties and Single Point of Access cover in times of staff shortfall.
2.ÌýÌýÌý To process the client referral system and associated paperwork in accordance with departmental systems.
3.ÌýÌýÌý To receive and deal with incoming calls and take the appropriate action.
4.ÌýÌýÌý To act as a point of contact for visitors, clients and multi-agency professionals visiting the service, providing a friendly and welcoming reception service.
5.ÌýÌýÌý Receive deliveries and ensure that they are distributed to the appropriate area as directed by the line manager.
6.ÌýÌýÌý Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates, where appropriate under the direction of the Line Manager.
7.ÌýÌýÌý To use and maintain current systems relying on information technology and to assist with the implementation and development of new systems and information technology.Ìý This will include word processing skills and the use of other software where appropriate.
8.ÌýÌýÌý To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service.
9.ÌýÌýÌý This job description may be subject to change, according to service needs, in consultation with the post holder.
Other duties, responsibilities and work base appropriate to this role / grade, may also be required. The manager will discuss this with the post holder where necessary.ÌýÌýÌý
Person specification
Qualifications
Essential criteria
- Qualifications
- Experience
Documents to download
Further details / informal visits contact
- Name
- Denise Dunton
- Job title
- Administration Team Lead
- Email address
- [email protected]
- Telephone number
- 0121 612 6620
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