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Job summary

Main area
Administrative and clerical
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
354-CO-21576-A
Employer
Sussex Partnership NHS FoundationTrust
Employer type
NHS
Site
Portland House
Town
Worthing
Salary
拢26,530 - 拢29,114 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Sussex Partnership NHS FoundationTrust logo

Incident Administrator

NHS AfC: Band 4

Come and join us

We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.

If you like the sound of that, then come and join our team.

Job overview

An exciting opportunity has arisen within the Clinical Governance Team for an Incident Coordinator.

The post holder has a key trust-wide role in the work of the Governance Support Team, through the design, development and effective management and co-ordination of all administration services relating to Patient Safety Incidents (PSIs). Facilitating the management and operation of patient safety incident processes, including the analysis and presentation of data, reviewing and grading of PSIs, providing narrative and performance data for production of various high- level reports including the annual and quarterly reports to Board level Committees.

Main duties of the job

Responsible for:

  • Managing operation of service and PSI specific information systems
  • Developing administrative working protocols and practices for trustwide 听 听implementation.
  • Assist the Patient Safety Specialist and Patient Safety Team in developing, implementing and maintaining PSI specific policies, protocols and related听 systems.
  • Coordinate the investigation of PSIs and monitor the progress of investigations to ensure responses are made within timescales.听
  • Proactively engage in policy development, providing and contributing information in line with the Patient Safety Incident Response Plan.
  • Coordinate patient safety actions and learning response data and information for presentation at Trustwide meetings.
  • Coordinate and minute meetings associated with PSIs and learning responses and provide in a timely manner.
  • Ensure the Trust Risk Management system reflects the current status of all PSIs and associated learning responses and be able to present this information upon request.
  • Proactively work with triage and grading processes to ensure timely responses for PSIs.
  • Have a clear understanding of the potential implication of PSIs which may impact significantly on the Trust and be responsible for escalating incidents of concern following their disclosure.
  • Develop and foster exceptional working relationships withservices on all matters relating to PSIs.
  • The post holder will work to defined policies but is required to work on own initiative, utilising broad guidance as required

Working for our organisation

We provide mental health and learning disability care for children, young people and adults across Sussex and for children and young people in
Hampshire.
Working in Sussex & Hampshire:

  • Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns.
  • Enjoy a range of beautiful rural settings and bustling city locations.
  • With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure.

Detailed job description and main responsibilities

This is a busy role, requiring good communication, interpersonal and IT skills. The successful applicant will be able to demonstrate a flexible and
calm approach to work, with an ability to prioritise and manage workloads.

Individuals will be able to work both as part of a team and independently and be committed to consistently delivering a quality service, which promotes good customer service and effective working relationships.

Please see attached job description and person specification for more details on the main duties of the role.

Person specification

Qualifications

Essential criteria
  • Relevant administrative experience or diploma level plus equivalent experience.

Knowledge / Experience

Essential criteria
  • Comprehensive experience of working in an administration role.
  • Experience and evidence of analysing, interpreting and presenting information.
  • Experience of performance monitoring.
  • Experience of managing or maintaining data management systems.

Skills

Essential criteria
  • Advanced skills in MS Microsoft; Excel, Word and PowerPoint Knowledge.
  • Evidence of skills and knowledge of performance and information processes and quantitative and qualitative analysis.
  • Excellent range of communication skills and good interpersonal skills.
Desirable criteria
  • Experience of Ulysses

Approach / Values / Personal Attributes

Essential criteria
  • Ability to plan own workload, works well under pressure and meets deadlines.
  • Positive approach to problem solving.

Employer certification / accreditation badges

Defence Employer Recognition Scheme (ERS) - BronzePride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name
Liz Chamberlain
Job title
Business Manager, Clinical Governance
Email address
[email protected]