Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (Fixed term 12 months)
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 372-COM2384-B
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- Beechwood Medical Centre
- Town
- Halifax
- Salary
- £24,071 - £25,674 per annum, pro rata
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
- Interview date
- 09/01/2025
Employer heading
Community Administration Advisor
NHS AfC: Band 3
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.Ìý
We are committed to recruiting to our values.Ìý Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.ÌýÌý
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. ÌýFind out more -
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visitÌý
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Job overview
We are looking to recruitÌý Community Administration Advisors to support our community nursing teams based in Calderdale.ÌýÌý
This role involves 7 day working including Bank Holidays
You will need to be able to display excellent IT knowledge and skills, communication skills, the ability to listen, problem solve and have attention to detail skills using a range of electronic information.Ìý
The role is officeÌý based supporting the Specialist Nursing service and District Nursing Team.
- To provide a ‘customer focused service’, maintaining a professional manner; including when difficult situations arise
- Co-ordinate and prioritise referrals into community nursing and specialist nursing services from both the acute setting and primary care
- Provide highly skilled telephone advice and support to patients and carers who may have complex conditions, via telephone advice calls
- Work proactively to support the clinical teams, within an extremely busy office environment
- With a good knowledge of IT skills using a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way
- Prioritise clinical appointments for service users
- Order and receive clinical supplies, including stock taking where necessary
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Main duties of the job
- Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways
- To communicate effectively and in a timely manner, with relevant clinical staff and other CAA colleagues; to ensure referrals are actioned within the appropriate time frame
- Escalate, where appropriate urgent referrals and care needs of service users.
- Track progress of service users through referral, assessment, review and discharge
- Provide service users with basic information regarding their prescriptions and medication
- Responsible for the issuing and re ordering of prescriptions for nurse prescribers
- Maintain and distribute documents, including reports, spreadsheets and databases and participate in service audits where applicable.
- Ensure staff rotas are up to date and accurate, and distribute as appropriate
- Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team
Working for our organisation
Calderdale and Huddersfield NHS Foundation Trust is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of patient care. We have made significant changes in the way we work to meet the challenges of the changing NHS.
This as an exciting time for our continuing development and we are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviours.
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Detailed job description and main responsibilities
- To co-ordinate and prioritise referrals received into community nursing and specialist nursing services
- To provide a ‘customer focused service’, maintaining a professional manner; including when difficult situations arise
- Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways
- To communicate effectively and in a timely manner, with relevant clinical staff and other AHCA colleagues; to ensure referrals are actioned within the appropriate time frame
- Escalate, where appropriate urgent referrals and care needs of service users.
- Use a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way
- Track progress of service users through referral, assessment, review and discharge
- Prioritise clinical appointments for service users
- Provide service users with basic information regarding their prescriptions and medication
- Responsible for the issuing and re ordering of prescriptions for nurse prescribers
- Maintain and distribute documents, including reports, spreadsheets and databases
- Participate in service audits where applicable
- Order and receive clinical supplies, including stock taking where necessary
- Ensure staff rotas are up to date and accurate, and distribute as appropriate
- Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team
- Maintain strict confidentiality in conjunction with the Data Protection Act
- Be willing to work flexibly
Person specification
QUALIFICATIONS / TRAINING
Essential criteria
- NVQ 2 / Customer Service
- GCSE English Language & Maths or equivalent
- Word Processing RSA II or equivalent experience
- ECDL or equivalent
- Good standard of general education
- Evidence of risk assessment training/awareness
- Commitment to ongoing training and development
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential criteria
- Excellent written and verbal skills
- Ability to prioritise own workload within a busy office setting
- Excellent keyboard skills and use of Microsoft packages including Word, Excel and Outlook
- Experience in undertaking audits
- Experience of working with the public
- Proven experience of working as part of a team in an office/health care setting
- Experience of working within the primary care/community health care setting
- Experience of working within the NHS.
- Knowledge of IT system e.g. Cerner, SystmOne
- Experience of working with patients with complex needs and their carers
- Experience of working with the public
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential criteria
- Strong team working skills
- Ability to prioritise
- Ability to work under pressure
- Flexibility
- Good communication skills
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Effective listening skills
- Ability to follow agreed protocols, seeking help appropriately, particularly around unforeseen circumstances.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Angela Wallace
- Job title
- Coordinator for District Nursing Admin Team
- Email address
- [email protected]
- Telephone number
- 07919 362215
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