Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 9 months (Expected contract end date of 27 October 2025: Secondment only for current NHS employees)
- Hours
- Full time - 37.5 hours per week (Monday-Friday; 7.5 hours per day, and to include covering the core hours of 08.30-16.00)
- Job ref
- 990-SE-6643939-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Explorer House
- Town
- Southampton
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 06/01/2025 23:59
Employer heading
Support and Development Coordinator
NHS AfC: Band 4
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition,Ìýalthough the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
Would you like to join a friendly and dynamic team that supports the delivery of medicalÌý education for the healthcare workforce?
We are seeking a Support & Development Coordinator to provide a broad range of business and administrative support to the Professional Development Unit within the Workforce, Training and Education (WT&E) Ìýdirectorate working across the South East, and based at our office in Explorer House, Southampton.
We need a highly motivated and enthusiastic individual, with excellent administrative and organisational skills, to join a team that provides courses and other educational support to resident doctors and those who support them through their training.
Main duties of the job
The postholder is responsible for administrative and coordinating tasks associated with planning and implementing learning events held on site and at external venues, as well as responding to queries about funding and entitlements.Ìý Tasks will include:
- dealing with a range of mailbox queries
- involvement in event planning,ÌýÌýsecuring venues and trainers/facilitators
- using an online course booking system
- advertising
- processing expenses
- updating webpage content
All activity is undertaken within the context of pursuit of the highest quality of training, whilst also maximising value for money.Ìý
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visitÌýhttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the .Ìý
Detailed job description and main responsibilities
The successful candidate will be part of a small team, also able to workÌý independently and using their initiative.Ìý They will be IT literate with a strong grasp of Word, Excel, Outlook, SharePoint and MS Teams.Ìý They will have excellent interpersonal and communication skills (both written and verbal) and the ability to engage with stakeholders at all levels, both internal and external.ÌýÌýIn addition, they mustÌýhave excellent attention to detail and a high level of accuracy in all work.
You can find further details about the job in the attached Job Description.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.Ìý
Person specification
Qualifications
Essential criteria
- HNC/A Level/ NVQ4 or other diploma or equivalent level of knowledge
Knowledge and experience
Essential criteria
- Experience of working in a team environment and delivering team objectives
- Evidence of working effectively under pressure, resolving issues, meeting deadlines and prioritising workload in a challenging and demanding environment, as an individual and for a team.
Desirable criteria
- Experience of working in a customer care environment.
Skills & Capabilities
Essential criteria
- Excellent planning and organisational skills.
- Effective time management and able to manage own workload.
- Team player and able to motivate others and self.
- IT literate with good Word, Excel, SharePoint and Outlook skills.
- Able to deliver a high standard of customer care, taking appropriate action to maintain quality and respectfully resolve any queries or complaints, using initiative where necessary.
- Excellent attention to detail and a high level of accuracy in all work.
Communication Skills
Essential criteria
- Excellent interpersonal and communication skills, both written and verbal.
- Able to use online communication platforms such as Microsoft teams to conduct. business
- Able to manage conflict and have difficult conversations in a positive and effective manner.
Equality and Diversity
Desirable criteria
- Understanding of, and commitment to, equality of opportunity and good working relationships
Documents to download
Further details / informal visits contact
- Name
- Jeff Avenall
- Job title
- South East Professional Development Unit Manager
- Email address
- [email protected]
- Telephone number
- 01962 690 381
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