Job summary
- Main area
- Administration
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 174-F&SEO-280225
- Employer
- Yorkshire Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Trust Headquarters
- Town
- Wakefield
- Salary
- £29,970 - £36,483 Per annum
- Salary period
- Yearly
- Closing
- 13/03/2025 23:59
- Interview date
- 20/03/2025
Employer heading
Family and Staff Engagement Officer
Band 5
Job overview
Join our dedicated team at the Yorkshire Ambulance Service NHS Trust, where we are committed to providing exceptional care and support to our community.
We are looking for 2 passionate and dynamic individuals to fill the role of Patient and Staff Engagement Officer.
The successful applicant will be working with the central patient safety team and aligned to one of the Trusts geographical integrated commissioning board areas of :
•   South Yorkshire ICB
•   Humber and North Yorkshire ICB
•   West Yorkshire ICB
If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you!
Main duties of the job
The post holder will support patient, families, and healthcare staff to be actively involved in the patient safety incident investigation process and contribute to a learning response.Â
The Engagement Officer will be the primary point of contact with those affected by a patient safety incident, this will include the enactment of Duty of Candour and actively engaging patients, families, and healthcare staff to seek their input to the patient safety investigation and develop a shared understanding of what happened.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
- Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms etc.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression and ongoing development.
- Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! ÌýÌý
Detailed job description and main responsibilities
For full role details and person specification, please see the attached job description and person specification.        Â
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent level of experience working in an engagement/family liaison specific role
- Knowledge of regulatory and quality standards applicable to a provider of NHS funded services
Desirable criteria
- Demonstrable recent/relevant CPD
Skills/competencies
Essential criteria
- A high level of leadership, communications (verbal and written) and interpersonal skills.
- Highly developed ability to interpret, monitor and evaluate information.
- The ability to develop, implement and maintain effective administrative and reporting procedures
- The ability to prioritise effectively and judge when issues should be escalated – both for own work and issues handled on behalf of the senior management colleagues
Experience
Essential criteria
- Experience in the preparation of general correspondence and management reports
- Evidence of successfully handling sensitive situations efficiently and confidentially
- Evidence of managing complex arrangements to a high degree of accuracy, timeliness, and effectiveness
Desirable criteria
- Experience of working in an NHS organisation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Simon Davies
- Job title
- Head of Investigations and Learning
- Email address
- [email protected]
- Additional information
Internal Candidates:
Please contact Lynne Pickersgill on MS Teams for an informal chat about the role.
If you have problems applying, contact
- Address
-
Yorkshire Ambulance Service Headquarters
Brindley Way
Wakefield
West Yorkshire
WF2 0XQ
- Telephone
- 07425 213930 or 0330 678 4015
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