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Job summary

Main area
Clerical Worker
Grade
Band 2
Contract
Permanent
Hours
Part time - 24 hours per week
Job ref
050-AC919-1224W
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Wrexham Child Health Centre
Town
Wrexham
Salary
拢23,970 per annum, pro rota
Salary period
Yearly
Closing
01/01/2025 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Clerical Worker

Band 2

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)听 North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 鈥楶roud to Lead鈥 competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 鈥淒isability Confident Employer鈥 scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.听 Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.听

Job overview

Band 2 Admin and Clerical Assistant

We are looking for a confident and efficient person, who demonstrates a helpful, courteous, professional and sensitive manner at all times, to join our busy Speech and Language Therapy administration team based in Wrexham Child Health Centre. This is a part time post, 24.0 hours per week, to be worked over 3 days.

The ability to speak Welsh at level 4/5 is essential for this role.

Main duties of the job

Working as part of a small but very friendly team, the role will include inputting patient referrals on to the patient administration system and contacting patients by letter and telephone to arrange appointments for Speech and Language Therapy, distribution of reports and scanning.

Excellent IT skills, ideally in using a hospital administration system (or similar) are essential and you鈥檒l need to be an excellent, tactful communicator, sensitive to the needs of those with speech and language difficulties.

By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, parents, carers, relatives, medical staff and other services, using the telephone and in writing, with courtesy and discretion at all times.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)听 North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 鈥楶roud to Lead鈥 competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 鈥淒isability Confident Employer鈥 scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.听 Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click 鈥淎pply now鈥 to view in Trac.

Person specification

Qualifications

Essential criteria
  • Good general education
Desirable criteria
  • ECDL
  • NVQ Level 2 in relevant Administration or Customer Services

Experience

Essential criteria
  • Admin experience in relevant customer/patient service role
Desirable criteria
  • Experience of working within the NHS (hospital environment)
  • Experience within busy office environment

Aptitude and Abilities

Essential criteria
  • Excellent communication skills.
  • To function efficiently under pressure and to meet deadlines.
  • Good knowledge of IT and Windows applications:
Desirable criteria
  • Ability to speak Welsh
  • Knowledge of Patient Administration system/ ORACLE

Other

Essential criteria
  • Friendly and efficient telephone manner
  • Flexible approach to working duties

Employer certification / accreditation badges

Stonewall Top 100Stonewall Top 100 Employers

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are essential

Documents to download

Further details / informal visits contact

Name
Jenni Simmons
Job title
Speech and Language Therapist Team Leader
Email address
[email protected]
Telephone number
07773240820