Job summary
- Main area
- Switchboard
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (working days with hours varying from 7am to 10pm across 7 days on a rolling 4 week rota)
- Job ref
- 050-EA267-0924W-C
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Wrexham Maelor Hospital
- Town
- Wrexham
- Salary
- 拢24,433 - 拢26,060 per annum
- Salary period
- Yearly
- Closing
- 02/01/2025 23:59
Employer heading
Switchboard Team Lead
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)听 North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 鈥楶roud to Lead鈥 competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 鈥淒isability Confident Employer鈥 scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh.听 Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.听
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Job overview
The Informatics Department has an opportunity for a Switchboard Team Lead in Day and Night and Day Shifts. The positions are for Wrexham Maelor Hospital.
To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.
Out of hours, use a computer to find patients who have been admitted using the site specific system. Operate the internal paging system to contact staff for both internal and external calls.
Main duties of the job
Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action.
Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures.
Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) 听North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 鈥楶roud to Lead鈥 competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 鈥淒isability Confident Employer鈥 scheme.听
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. 听Applications submitted in Welsh will not be treated less favourably than an application submitted in English.听
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click 鈥淎pply now鈥 to view in Trac.
Person specification
Qualifications
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Skills
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Experience
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Sarah Dodd
- Job title
- Switchboard Supervisor
- Email address
- [email protected]
- Telephone number
- 03000 850431
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