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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
346-NYA-029-25
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Huntington House
Town
York
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
23/03/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Team Administrator

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

A fantastic opportunity has arisen for a conscientious and dynamic administrator to join one of our close-knit and supportive Mental Health Teams, here in York.

The Access to Mental Wellbeing Team is based in Huntington House and works with people aged between 18 and 65 years old who are experiencing challenges with their mental health.

Huntington House is nestled to the west of Monks Cross, is a short walk away from the Community Stadium and Vanguarde Shopping Park.Ìý It is on the outskirts of York City Centre just inside the ring road (North), benefits from free on-site parking and is easily accessible by car, bus and bicycle.

If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not.Ìý We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.

This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations.Ìý As part of the administration team you will work closely with the other administrative and clinical colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.

We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

Working for our organisation

With a starting salary of £24,071 per annum, a generous , a fantastic annual leave package (27 days plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer.Ìý And, it’s not just the and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us. Our Greatix and Star Award schemes highlight the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation.Ìý We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users.Ìý The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a ‘’ and as part of this journey, creating a great experience for our staff is one of three big goals.Ìý Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our people, for the right roles, at the right time.

Detailed job description and main responsibilities

The following responsibilities are examples, please refer to the attached Job Description for the complete picture.

Generic administrative activity such as: making telephone calls and answering the telephone, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing.Ìý

To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner.

To assist in cross-cover support as required for other community teams.

To interact compassionately with service users and carers at all times.

To promote a positive image of the mental health service, the Trust and the people who access our services.

Ìý

Person specification

Qualifications

Essential criteria
  • Level 3 Qualification in Business Administration or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
  • Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Desirable criteria
  • Level 3 Qualification in Leadership and Management
  • RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment

Experience

Essential criteria
  • Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
  • Customer Service experience (face to face, answering calls, correspondence).
  • Experience of organising completing demands and workloads.
  • Experience of setting up and maintenance of administrative systems and processes.
  • Evidence of experience in working autonomously and proactively.
Desirable criteria
  • Experience of supporting/supervising staff
  • Experience of handling monies and working within financial guidelines

Knowledge

Essential criteria
  • Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
  • Demonstrable and comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
  • Understanding of confidentiality and the associated legal and policy requirements.
Desirable criteria
  • Knowledge of NHS systems

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name
Helen James
Job title
Team Manager
Email address
[email protected]