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Job summary

Main area
Apprentice
Contract
Apprenticeship: 17 months
Hours
Full time - 37.5 hours per week
Job ref
162-6799-SW
Employer
Barking Havering and Redbridge Univ Hospitals NHS Trust
Employer type
NHS
Site
Queen's Hospital
Town
Romford
Salary
£27,658 per annum inclusive
Salary period
Yearly
Closing
13/03/2025 23:59

Employer heading

NHS

Apprentice Ward Clerk

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

Job overview

An exciting opportunity has arisen to work as an Apprentice Ward Clerk and be part of the ward cardiology team on the Coronary Care Unit (CCU). The Apprentice Ward Clerk will be the first point of contact for patients, patient's relatives and other departments within the organisation as well as our external partners.

We are seeking a caring, reliable and organised individual to provide efficient and effective clerical/administrative support to the nursing and cardiology team. You will support and work alongside our current Ward Clerk covering a seven-day working pattern which includes evenings and weekends.

Alongside the job role you will be completing the Level 2 Customer Service Practitioner apprenticeship. If you already hold this qualification at Level 2 or above, then unfortunately you are not eligible to apply.
Applicants are asked to carefully read the advert and Job Description before completing and applying. Please ensure you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over
Have the right to work in the UK
Have been permanently resident in the UK for the past 3 years
PLEASE NOTE: The post is initially offered as a fixed term contract; but will become permanent on successful completion of the apprenticeship.
Applications are welcome from people who have lived experience of the care system.

Main duties of the job

To provide an efficient and effective clerical support service to nursing and medical staff within our Geriatrics & Frailty ward. The post holder will promote and encourage a caring and sympathetic environment for patient, relatives and staff ensuring that high standards of service are continually maintained. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in ; we’ve opened at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named by the Health Service Journal.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to and get rid of corridor care.

Our patients are benefitting from our in Ilford; an in Hornchurch; and Community Diagnostic Centres (CDC) at and at in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can and more than 400 of them are on our Ofsted accredited . We’re proud to be a employer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Detailed job description and main responsibilities


For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Education/ Qualifications

Essential criteria
  • Good keyboard and typing skills

Skills/ Abilities

Essential criteria
  • Good oral and written communication skills in English
  • To have the skills and judgement to adapt the role according to the ward’s needs and requirements
Desirable criteria
  • IT skills incl. common software packages, i.e. Windows/Excel

Employer certification / accreditation badges

NHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

Name
Bridget Riordan
Job title
Senior Sister
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext 3141