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Job summary

Main area
IT
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (On call rota requirement)
Job ref
435-1LSC-LT-010-24
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Royal Preston Hospital
Town
Preston
Salary
£29,970 - £36,483 Per Annum, Pro Rata
Salary period
Yearly
Closing
20/03/2025 23:59
Interview date
01/04/2025

Employer heading

East Lancashire Hospitals NHS Trust logo

IT Technical Services Officer

Band 5

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people.Ìý We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. ÌýIt is jointly run by the five Trusts as a collaborative partnership.

The Trusts that make up One LSC are:

·ÌýÌýÌýÌýÌýÌý Blackpool Teaching Hospitals NHS Foundation Trust

·ÌýÌýÌýÌýÌýÌý East Lancashire Hospitals NHS Trust

·ÌýÌýÌýÌýÌýÌý Lancashire and South Cumbria NHS Foundation Trust

·ÌýÌýÌýÌýÌýÌý Lancashire Teaching Hospitals NHS Foundation Trust

·ÌýÌýÌýÌýÌýÌý University Hospitals of Morecambe Bay NHS Foundation Trust

One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts. Ìý

The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations.Ìý At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.Ìý

Job overview

IT Support Technician – Join Our NHS Team!Ìý

Are you a motivated and enthusiastic individual looking for a rewarding challenge in NHS IT? This is your chance to be part of a dynamic team, providing essential IT support to staff across the Trust!

What We’re Looking For

ÌýProficiency in IT support across desktop and end-user computing
ÌýBasic knowledge of networks, servers, and mobile tech
ÌýStrong communication and problem-solving skillsÌý
Ability to work under pressure – independently and as part of a teamÌý
Flexibility to adapt to a fast-paced NHS environment

Why Join Us?

At Lancashire Teaching Hospitals NHS Foundation Trust, you’ll be:
ÌýEncouraged to share your ideas and improve services
ÌýSupported in your career development and progression
Valued as a key part of our friendly and dedicated team

Main duties of the job

Your Role

As an IT Support Technician, you will be the first point of contact for NHS staff, providing essential first-line IT support both remotely and face-to-face. Your responsibilities will include troubleshooting issues related to desktops, networks, servers, and mobile devices while ensuring excellent customer service via the IT Service Desk. You will work across multiple sites, including Preston and Chorley, and be part of an out-of-hours on-call rota, helping to maintain seamless IT operations within the Trust.Ìý

Working for our organisation

Why Choose OneLSC and Lancashire Teaching Hospitals:

  • A vibrant, diverse, and inclusive healthcare community
  • Cutting-edge facilities and technology
  • Opportunities for continuous professional development
  • A culture that values and recognizes your contributions

About Us:ÌýWith over 1000 beds, Lancashire Teaching Hospitals stands as a beacon of healthcare excellence. Our specialties range from the conventional to the extraordinary, as we proudly serve as a Tertiary Centre for Lancashire and South Cumbria in Neurosciences, Trauma, Oncology, and Renal Medicine.

Your Impact:ÌýBe part of a team that's not just meeting healthcare needs but exceeding them. Whether you're in Neurosciences, Trauma, Oncology, or Renal Medicine, your contribution matters. Lancashire Teaching Hospitals is the nexus where expertise meets compassion, and we're inviting you to make a difference.

Open to All Applications: This is not just a job; it's a calling. One LSC and Lancashire Teaching Hospitals NHS Foundation Trust welcomes applications from individuals across various trusts, fostering diversity, and enriching our healthcare community.Ìý

Detailed job description and main responsibilities

Provide quality IT support
Management and development of the Trust’s IT Services and systems
Troubleshooting problems and supporting the End User Compute and Voice estate
Network support (wired and wireless)
Storage environments
Active Directory management and remediation
VMware and Cloud environment support
Microsoft client and server products
Server/client hardware and IT security
Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management

Person specification

Knowledge and Experience

Essential criteria
  • Demonstrable previous experience in a technical support role
  • Detailed knowledge of: MS Office, PC and server hardware & troubleshooting, MS Windows 11, Active Directory
  • InTune experience
Desirable criteria
  • Experience of Group Policy and Microsoft Config Manager (SCCM)
  • Working with Cisco network products. Experience of VMware incl Airwatch MDM

Qualifications and Education

Essential criteria
  • Degree or similar computing qualification or equivalent proven knowledge in IT & technology fields
  • Microsoft Certified Professional certifications or other recognised IT vendor certification
Desirable criteria
  • Microsoft Associate qualification (MCA, MCSA, MCSD etc.)
  • Cisco CCNA qualification

Employer certification / accreditation badges

NHS Pastoral Care Quality Award

Documents to download

Further details / informal visits contact

Name
Alex Maddocks
Job title
IT Operations Manager
Email address
[email protected]
Telephone number
01772 526703
Additional information

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